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Knowledge Base

How does a Video Analytics clip get classified as other?

Video Analytics uses machine learning to classify each clip that is uploaded as a person, animal, or vehicle. The classification happens in two phases. If the location of the object identified in each phase does not match, the clip is classified as other.

Clip classifications

Detection scenario Classification
The camera detects an object, and the platform verifies that the object is there Person, animal, or vehicle
The camera detects an object, but the platform cannot verify that there is an object in the same place Other

Clip classification occurs in two phases

Phase one - Detection by the camera

Video Analytics triggers the Alarm.com camera to record a clip. The camera identifies the object in the clip locally and uploads the clip along with information about the detected object to the platform.

Phase two - Verification by the platform

The platform receives the clip and identifies the object a second time independently from the camera.

If the camera and the platform identify objects in the same location, the clip is classified as the type of object identified. Otherwise, the clip is classified as other.

A clip is classified as other when

An object is detected in both phases but in different locations
  1. The camera records a clip and identifies an object on the left side of the field of view (e.g., the yard).
  2. The platform receives the clip but does not identify any object on the left side of the field of view. Instead, the platform identifies a car on the right side of the field of view (e.g., the driveway).

Because the camera and the platform have each identified the object in different locations, the clip is classified as other.

An object is only detected in phase one
  1. The camera records a clip and identifies an object on the left side of the field of view (e.g., the yard).
  2. The platform receives the clip but does not identify any object in the clip at all.

Because the camera has identified an object but the platform has not, the clip is classified as other.

Where to find clips classified as other

The first time you receive a clip classified as other, a notice appears the next time you log into the Alarm.com customer website. The notice tells you that you now have a clip classified as other and advises you to select the filter to view those clips going forward.

Clips classified as other are only available on the saved video pages on the Alarm.com customer website and Alarm.com app — they do not appear on other parts of the account (e.g., Highlights, the Home or Activity pages, etc.).

For more information about finding clips classified as other, see Change a camera's Video Analytics settings.

Important: Clearing the browser's cache/data/cookies may remove the saved filter preferences which would then need to be reselected.

Provide feedback about classifications

With Video Feedback, account users with Video Analytics can let Alarm.com know whether the content captured in specific saved clips was useful or not. For more information see, Leave feedback on saved video clips.

Important: Only users in the United States, except Illinois and Texas, are able to leave video feedback/donate clips.

Reduce the number of clips classified as other 

Most clips should be able to be categorized, but if it appears that there are too many clips being classified as other, verify that the camera's rule setup and physical position meets the recommendations for Video Analytics. For more information about the recommendations, see Change a camera's Video Analytics settings.

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