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Configure Alarm.com Video for Fire TV

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Overview

The Alarm.com for Fire TV app brings a video-focused user experience to the TV. Users can view all of the cameras on the high-definition screens on a user interface optimized for use from the couch.  Up to four simultaneous streams can be viewed on the screen at one time. If a user has more than four streams, the feeds will rotate out every 10, 20, 30, or 60 seconds, depending on the user's preferences.

Compatibility 

Important: The Amazon Fire TV phone app is separate from the app found on the Fire TV / Fire Stick. Live view functionality is not supported for the Amazon Fire TV phone app. 

  • The FireTV OS version must be FireOS 6+.
  • Third-party cameras can be viewed on the Fire TV app with firmware version 1.2.3+. The live stream will time out after 10 minutes, regardless of the settings used.
  • Doorbell cameras cannot be viewed through the Fire TV app.
  • The Fire TV and Fire Stick do not support Two-Way Audio.
     
    Note: When port forwarding a device that has Two-Way Audio while using a Fire TV or a Fire Stick, disable the microphone and speaker for the camera.

Continuous streaming through the Fire TV app

Things to note:

  • Third-party cameras will always time out at 10 minutes regardless of the settings used.
  • Alarm.com cameras that are connected directly to the PoE ports of a CSVR will always time out at 10 minutes, regardless of the settings used.
     
    Note: If the cameras are connected to the router upstream from the CSVR (on the same network), they will be capable of continuous streaming.
     
  • The Speed up remote connection initiation setting must be disabled for each Alarm.com camera to allow for continuous streaming through the Fire TV app.
To disable the Speed up remote connection initiation setting:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired camera.
  5. Click Live Video.
  6. In Live Video Connection, click to disable Speed up remote connection initiation.

    speed up remove connection initiation unchecked box
     
  7. Click Save.

Installing the app

To install the app from a Fire TV or Fire Stick:
  1. Plug the Fire TV Stick into a supported television, and complete the setup wizard. After the instructional video completes, you will be taken to the Fire TV Home Screen.
  2. Using the supplied remote, press left on the remote's navigation pad until the Search (spotlight) icon is highlighted, then press the Select button.
  3. Using the supplied remote, enter Alarm. Scroll down the list until you see Alarm.com, then press the Select button once it's highlighted.
  4. In Apps & Games, press to select Alarm.com Video.
  5. Using the supplied remote, press the Select button again to download the Alarm.com Video app.
  6. Once downloaded, press the Select button once more to launch the Alarm.com Video app.
To install the app from a web browser on a computer:
  1. Plug the Fire TV Stick into a supported television, and complete the setup wizard.
  2. Log into your Amazon account.
  3. Mouse over Departments, mouse over Appstore for Android, then click All Apps and Games.
  4. Search Alarm.com Video.
  5. Click Alarm.com Video. This item should appear first in the search results.
  6. Make sure your Fire TV device is selected in the Deliver to: dropdown menu, then click Get App.
     
    Note: If your Fire TV device is not shown, make sure the Amazon account you are logged into is the same account connected to the Fire TV device.
     
  7. The Alarm.com Video app will be automatically installed on your Fire TV Stick.
     
    Note: If you do not see the Alarm.com Video app in your App Library, use the supplied remote to navigate on your Fire TV stick to Settings > My Account > Sync Amazon Content to force the app install.
     
  8. Select the Alarm.com Video app from your App Library to launch the Alarm.com Video app.

Logging into the app 

Once the Alarm.com Video app has been installed, you can activate your device and associate your account using an activation code.

To associate your account: 
  1. Using the supplied remote, press to select the Alarm.com Video app from the App Library to launch the Alarm.com Video app.
  2. Open a web browser and enter alarm.com/ActivateTV in the URL field or scan the QR code from a mobile device.
  3. If using a web browser, click or tap Activate Device.
  4. Enter your Alarm.com username and password.
  5. In Activation Code, enter the 6 digit code displayed on the device, then click or tap Submit.

Changing app settings

To refresh a timed-out feed:
  1. Using the supplied remote, press the Menu button.
  2. Press to select Refresh streams. The grid view will appear and all camera feeds will refresh.
To change the camera view rotation frequency time:
  1. Using the supplied remote, press the Menu button.
  2. Press to select Settings.
  3. Press to select the desired camera rotation frequency.
To switch between linked accounts with video devices:
  1. Using the supplied remote, press the Menu button.
  2. Press to select Select account.
  3. Press to select the desired account. 
To lock a camera into position:
  1. Using the supplied remote, navigate to the camera feed to be locked.
  2. Press the Menu button on the remote.
  3. Press to select Lock frame. To unlock, follow the same steps, but press to select Unlock frame.
To log out of the app:
  1. Using the supplied remote, press the Menu button.
  2. Press to select Log out.
 

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