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Configure Alarm.com Video for Apple TV

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Overview

The Alarm.com for Apple TV app brings a video-focused user experience to the TV. Users can view all of the cameras on the high-definition screen on a user interface optimized for use from the couch. Up to four simultaneous streams can be viewed on the screen at one time. If a user has more than four streams, the feeds will rotate out every 10, 20, or 30 seconds, depending on the user's preferences.

Compatibility

  • The Alarm.com for Apple TV app requires tvOS 11.0 or later.
  • Almost all Alarm.com cameras, with the exception of doorbell cameras, can be viewed through the Apple TV app.
  • The Apple TV app supports streaming live video directly from compatible cameras.
  • Third-party cameras can be viewed on the Apple TV app with firmware version 1.2.1+. The live stream will time out after 10 minutes, regardless of the settings used.
  • The Apple TV app does not support Two-Way Audio.
     
    Note: Apple TV does not support Two-Way Audio. When port forwarding a device that has Two-Way Audio while using Apple TV, disable the microphone and speaker for the camera.

Continuous streaming through the Apple TV app

Things to note:

  • Third-party cameras will always time out at 10 minutes regardless of the settings used.
  • Alarm.com cameras that are connected directly to the PoE ports of a CSVR will always time out at 10 minutes, regardless of the settings used.
     
    Note: If the cameras are connected to the router upstream from the CSVR (on the same network), they will be capable of continuous streaming.
     
  • The Speed up remote connection initiation setting must be disabled for each Alarm.com camera to allow for continuous streaming through the Apple TV app.
To disable the Speed up remote connection initiation setting:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired camera.
  5. Click Live Video.
  6. In Live Video Connection, click to disable Speed up remote connection initiation.

    speed up remove connection initiation unchecked box
     
  7. Click Save.

Installing the app

  1. Download the Alarm.com app from the Apple TV App Store.
  2. Log into the Alarm.com app.

Changing app settings

To change the camera view rotation frequency time:
  1. Swipe up on the remote's touchpad.
  2. Click Settings.
  3. Click Switch in new camera after.
  4. Click the desired camera rotation frequency.
To switch between linked accounts with video devices:
  1. Swipe up on the remote's touchpad.
  2. Click Settings.
  3. Scroll to Select Account, then click.
  4. Click the desired account. 
To lock a camera into position:
  1. Scroll to the camera feed to be locked.
  2. Click and hold until the option to lock appears.
To log out of the app:
  1. Swipe up on the remote's touchpad.
  2. Click Settings.
  3. Click Log Out.
 

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