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Knowledge Base

Manage Devices

Important: The options outlined on this page may be reliant on permissions that are set by your service provider. If you do not see an option, you may not have the required permissions to perform the action.

For more information about these permissions, please contact your service provider.

With the Manage Devices page available on the app and customer website, you can view and manage your entire device ecosystem in one place.


  • View and manage all existing devices from one centralized location with intuitive device categorization.
    Note: Device categories include: LightsLocksGarage DoorsSecurityThermostatsWaterVideo DevicesCarsLocation ServicesVoice AssistantsAudioDetectorsDoors, and Other.
  • Add new devices​ using the Add Device Portal.
    Important: The service package must support devices (e.g., video devices, lights, water sensors, etc.) for them to display in Manage Devices on the app and customer website.
  • Quickly rename and remove devices or access additional device-specific settings​.
    • Accessing a device's settings will take you to the device-specific section and may vary based on whether you log in from the app or customer website.

Access Manage Devices

Note: Equipment must be supported on the service package to display in Manage Devices on the app and customer website.

To manage devices using the app:

Important: The app version must be 4.17.1 or higher for iOS and 4.15.2 or higher for Android to access the Manage Devices page.

  1. Log into the app.
  2. Tap Menu.
  3. Tap Manage Devices.
  4. Find the desired device to manage.
  5. To access additional settings, tap More.

For more information about a specific feature of Manage Devices, see any of the following sections.

To manage devices using the customer website:
  1. Log into the customer website.
  2. Click Manage Devices.

  3. Find the desired device to manage.

  4. To access additional settings, click More.

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