Geo-Service device is malfunctioning

To clear a Geo-Service device malfunction: 

Note: Clearing the Geo-Service device in malfunction trouble condition only clears the trouble condition once. The following steps need to be used each time the trouble condition occurs. 

Complete the following steps for all Geo-Devices that are in malfunction or no longer in use on the account: 

1. Log into the Alarm.com app on the device in malfunction.
2. Tap .
3. Tap App Settings.
4. Tap Location Services.
5. Tap the toggle to turn Location Services off.
6. Log out of the Alarm.com app.
7. Log into the Alarm.com customer website. Refresh the page if you were already logged in.
8. Click Settings.
9. Click Places.
10. If the malfunctioning/not in use device is listed in Geo-Devices:
    1. Click the desired device.
    2. Click  to remove the Geo-Device from the account. 
    3. Click Ok. 
11. While staying logged into the Alarm.com customer website, log into the Alarm.com app once again on the Geo-Service device.
12. Tap .
13. Tap App Settings.
14. Tap Location Services.
15. Tap the toggle to turn Location Services on.
16. On the Alarm.com customer website, refresh the page or log in if necessary.
17. Make sure the device is showing in the Geo-Devices.

If the trouble condition persists after troubleshooting, contact your service provider.

To disable the malfunction report: 

If you do not want a malfunction report, you can turn off the report using the Alarm.com customer website.

Important: This only applies to Android devices.

1. Log into the Alarm.com customer website.
2. Click Settings.
3. Click Geo-Services
4. Click the name of the Geo-Device to be edited.
5. Click to deselect Report Malfunction if Device fails to check in for 24 hours.
6. Click Save.