Lock is in malfunction

The Malfunction trouble condition indicates a device is unable to properly communicate.

Note: The lock status may also appear as offline.

Verify the device is powered on.
Verify the device is within range of the Z-Wave network.
Power off the device, if possible. Wait a couple of minutes, and then power the device back on.
Trigger the lock by manually locking and unlocking it.
If the device is still in malfunction or offline, contact your service provider.