Gate control device is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate.
Note: The gate control status may also appear as offline.
If a gate control device is in malfunction or offline:
Flex IO™
- Check the batteries and replace if necessary.
- Check the red and yellow LEDs for more information about the device trouble.
For LiftMaster gates
- Open and close the gate from the wall control.
- Request an update on the equipment status using the Alarm.com app or Alarm.com customer website.
- To update the equipment status on the Alarm.com app, tap on the Gate status in the Garage Doors card, then tap Reconnect.
- To update the equipment status on the Alarm.com customer website click
on the garage card, then click 
.
- Verify the gate is within communication range of the router.
- Verify the internet connection it is associated with is active.
- Verify the gate control device has power.
If the gate control device is still in malfunction or offline, contact your service provider.