Multi-Level Enterprise Groups on Mobile
Multi-Level Enterprise Groups are available using the Alarm.com app enabling customers to view organizational hierarchy, manage users, and have a unified platform for their multi-location business. This ensures access and location management are effectively and seamlessly managed in one place by a single person or group of administrators.
For more information about creating Enterprise Groups, see Create and manage Multi-Level Enterprise Groups.
To help with understanding this page, note the following terms:
- Enterprise: The name and structure of the organization at its highest level
- Subgroup: Middle layer of the organization that is frequently defined as a region. Groups similar locations into a single top-down manageable entity
- Location: The individual location of the organization with a single identifiable address
How it works
Customers can assign a three-tiered organization on the Alarm.com customer website and view their Multi-Level Enterprise Groups on their mobile device. A new hierarchy of dropdown menus will appear on the Alarm.com app, which includes an overview of each subgroup and individual location. The mobile navigation menu will be manageable across large groups and display business status, alarm panels, and access points for each location. Now, customers will have a single unified platform, with the added convenience of mobile view.
Features
- See all Locations across all Subgroups displayed on a single page of the Alarm.com for Business platform
- Display business status, alarm panels, and access points for each Location within each Subgroup
- Create and manage Access Plans and assign as needed to the Parent Group, Subgroup(s), or Location(s)
- Select and deploy User Access by Parent Group, Subgroup, Location, or device
To access Multi-Level Enterprise Groups using the Alarm.com Alarm.com app:
- Log in to the Alarm.com Alarm.com app.
- Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have
next to the Enterprise name, whereas locations will have 
for commercial accounts or 
for residential accounts next to the location name. - If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have
- Tap Locations.
- Tap Manage Groups.