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Knowledge Base

Cross-Dealer Groups

Cross-Dealer Enterprise Groups allow businesses to manage locations owned by multiple Alarm.com dealers within a single Enterprise Group.

Features

  • Consistent user interface for customers after joining a Cross-Dealer Group. The only visible difference is the Dealer branding.
  • All standard Enterprise Group features remain available except 24/7 Managed Access.

To create a Multi-Dealer Enterprise Group:

Important: All dealers of the group must support Cross-Dealer Enterprise Groups for this feature to work properly. A dealer that does not support Cross-Dealer Groups cannot have the locations added to a Cross-Dealer Group.

Frequently asked questions

How will I know which dealer to ask for support?

Dealer information can be found for a location specific location using the Alarm.com app or Alarm.com customer website.

To find dealer information using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Using the location dropdown, select the desired location.
  3. Tap Support.
  4. In Support, view the dealer's contact information or submit a support ticket.
To find dealer information using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Using the location dropdown, select the desired location.
  3. Click Support.
  4. In Support, view the dealer's contact information or submit a support ticket.

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