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Add a location to an Enterprise system

Locations can either be added to an Enterprise group during account creation so the new system is part of one of the Enterprise groups on first log-in or after the account has been created using the Alarm.com customer website.

There is no limit to the number of locations that can be added to an Enterprise group.

Note: To add a location, the location must use a supported service package. For more information, contact your service provider. It is also recommended to use the primary login of the account when adding a location to the Enterprise group. 

Add locations to an Enterprise system

To add locations to an Enterprise system using the Alarm.com customer website:

Important: The login used must have Administrator permissions in the group where the new location will be added. 

  1. Log in to the Alarm.com customer website.
  2. Verify the Enterprise name is selected, and not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home
    • If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have Group property next to the Enterprise name, whereas locations will have icn-enterprise-open.svg for commercial accounts or Single property for residential accounts next to the location name.
    • If the option to select an Enterprise group is not showing, verify the login being used has access to the Enterprise group. 
  3. Click Manage Groups.
  4. Click Add next to the desired group.
  5. Enter the login information of the new location. 
  6. Click Confirm.
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