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Knowledge Base

Why does the Activity show "Failed Access" when scanning an Access Control card?

This message indicates that a known user's card or pin has attempted to access the listed door and failed, or the credential used is not associated with a user.

Complete the following troubleshooting if the Activity shows Failed Access.

Verify the credential being used is associated with a user

Verify the user and their credentials are part of an Access Plan that includes the door they are trying to access

Verify the user is allowed access to that door according to the timetable

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