Why does the Activity show "Failed Access" when scanning an Access Control card?

1. Log into the Alarm.com customer website. 
2. Click User Access. 
3. Click Users.
4. Click  next to the user in question.
5. Verify the credential (Badge or Pin Number) displays on the User Profile.

1. Log into the Alarm.com app. 
2. Tap . 
3. Tap User Access.​​
4. Tap  next to Access Plans.
5. Tap Users.
6. Tap  next to the user in question.
7. Verify the credential (Badge or Pin Number) displays on the User Profile.

If the credential being used is not associated with a user, see Assign an Access Control card or PIN to a user.

1. Log into the Alarm.com customer website. 
2. Click User Access.
3. Verify the doors are associated with the access plan.
   
   
    
4. Click Edit, followed by Users.
   
   
    
5. Verify that the User is selected in the Users List.
   
   

1. Log into the Alarm.com app. 
2. Tap .
3. Tap User Access.
4. Verify the doors are associated with the access plan.
5. Tap Edit, and then select Users.
6. Verify that the user is selected in the Users List.

If the user is not a part of the correct access plan or the doors are not associated with the plan, Add an Access Control Access Plan.

1. Log into the Alarm.com customer website. 
2. Click User Access. 
3. Verify that the timetable is active for the current time and or day.
   
   

1. Log into the Alarm.com app.
2. Tap .
3. Tap User Access.
4. Verify that the timetable is active for the current time and or day.

If the current timetable is not correct, see Add an Access Control Access Plan to adjust the timetable.