Skip to main content
Knowledge Base

Pause an Access Control user

  1. Last updated
  2. Save as PDF

A user's access can be paused, allowing you to keep users and existing credentials while temporarily disabling access. Save time and improve security with a more streamlined and intuitive user access management experience.

Features

  • Manually pause and unpause users on the User Access page
  • Pausing disables the user's ability to disarm panels, unlock door locks, and open access doors
  • Paused users will be moved to the end of the Users list

Pause and unpause an Access Control user

Access Control users can be paused and unpaused using the Alarm.com app and Alarm.com customer website.

To pause and unpause an Access Control user using the Alarm.com app:

Note: Changes regarding pausing or unpausing a user will process within 5 minutes. 

  1. Log into the Alarm.com app.
  2. Tap  icn-menu.svg.
  3. Tap User Access.
  4. Tap icn-chevron-down.svg, then tap Users.
  5. To pause a user, tap  icn-more-h.svg  next to the desired user, then tap  icn-audio-pause.svg.
  6. The paused user will appear at the bottom of the user list and the commands to pause that user will process within 5 minutes.
  7. To unpause a user, tap  icn-more-h.svg next to the desired user, then tap Play .
  8. The unpaused user will return to its original location on the Users list and the command to unpause the user will process within 5 minutes.
     
    Note: Users can also be paused and unpaused when viewing the individual User Profile.
To pause and unpause an Access Control user using the Alarm.com customer website:

Note: Changes regarding pausing or unpausing a user will process within 5 minutes. 

  1. Log into the Alarm.com customer website.
  2. Click User Access.
  3. Click Users.
  4. To pause a user, click  icn-more-h.svg  next to the desired user, then click icn-audio-pause.svg.
  5. The paused user will appear at the bottom of the Users list and the commands to pause that user will process within 5 minutes.
  6. To unpause a user, click  icn-more-h.svg next to the desired user, then click Play .
  7. The unpaused user will return to its original location on the Users list and the command to unpause the user will process within 5 minutes.
     
    Note: Users can also be paused and unpaused when viewing the individual User Profile.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    User Guide
    Language
    English
  2. Tags
    1. remove
    2. resume
    3. stop
    4. temporary