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Knowledge Base

Can an Access Control user have a PIN code longer than four digits?

Yes. Access Control users can have a PIN code of four to 12 digits if an Access Control keypad is installed even if a security panel is present on their account.

How Access Control PIN codes work with a security panel

If an Access Control user has a PIN code that is longer than what is allowed by the security panel, the PIN will be shortened to the maximum length allowed when interacting with the panel. The full PIN number will still be used when interacting with an Access Control keypad.

Example: If a user has a PIN code of 123456 on a system with a panel that only supports 4-digit PINs, the PIN code used when interacting with the panel would be 1234. The user would still use the full PIN when interacting with an Access Control keypad.

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If 1234 is already assigned to a security panel user, 123456 cannot be used for an Access Control user. Additionally, if 123456 is already being used by an Access Control user, another Access Control user may not use 123457 or any other combination with the first four digits of 1234.

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For instructions about how to assign a user a PIN code, see Assign an Access Control card to a user.

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