Alarm.com Flex IO™ sensor - LED Patterns and Troubleshooting
The following table displays what the red and yellow LEDs indicate on the Alarm.com Flex IO™ sensor.
State/Description |
Red LED |
Yellow LED |
|
---|---|---|---|
1 |
Device booting up |
None |
1 blink |
2 |
Device reboot |
None |
None |
3 |
Diagnostic mode (Bluetooth troubleshooting activated)
For more information, see the signal strength table on Alarm.com Flex IO™ sensor - Installation Guide. |
Signal strength indicator, repeats every 8 seconds Pattern based on signal strength. Rate of 1 blink per second. Note: This mode prevents any other pattern from displaying. |
Signal strength indicator, repeats every 8 seconds Pattern based on signal strength. Rate of 1 blink per second. Note: This mode prevents any other pattern from displaying. |
4 |
Device in idle mode |
None |
None |
5 |
Device cell modem unable to connect to cell tower To troubleshoot, contact flexsupport@alarm.com. |
2 blink, repeats every 2 seconds |
None |
6 |
Device cell modem/SIM not provisioned with carrier To troubleshoot, contact flexsupport@alarm.com. Device will likely need to be returned. |
3 blink, repeats every 2 seconds |
None |
7 |
Device unable to connect to Alarm.com To troubleshoot, contact flexsupport@alarm.com. |
4 blink, repeats every 2 seconds |
None |
8 |
Contact sensor opens If the device is not reliably reporting open/close events, confirm the magnet position setting matches the installation orientation. |
None |
2 blink |
9 |
Contact sensor closes If the device is not reliably reporting open/close status, confirm the magnet position setting matches the installation positions. |
None |
2 blink![]() |
10 |
Battery door tamper |
1 blink, repeats every 2 seconds |
None |
11 |
Device mount tamper |
Alternate Red & Yellow (Red, Yellow, Red, Yellow, 5 second Pause, Repeat) |
Alternate Red & Yellow (Red, Yellow, Red, Yellow, 5 second Pause, Repeat) |
12 |
Device low battery |
1 long Red blink (5 seconds) Will occur only following an open/close activation and will follow the normal yellow activity blinks. |
None |