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Knowledge Base

Alarm.com Flex IO™ sensor - LED Patterns and Troubleshooting

The following table displays what the red and yellow LEDs indicate on the Alarm.com Flex IO™ sensor.  

 

State/Description

Red LED

Yellow LED

1

Device booting up

None

1 blinkFlex io booting up.png

2

Device reboot

None

None

3

Diagnostic mode

(Bluetooth troubleshooting activated)

 

For more information, see the signal strength table on Alarm.com Flex IO™ sensor - Installation Guide

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength.PNG

Note: This mode prevents any other pattern from displaying.

Signal strength indicator, repeats every 8 seconds

Pattern based on signal strength. Rate of 1 blink per second.

Flex io Signal strength.PNG

Note: This mode prevents any other pattern from displaying.

4

Device in idle mode

None

None

5

Device cell modem unable to connect to cell tower

To troubleshoot, contact flexsupport@alarm.com.

2 blink, repeats every 2 secondsFlex IO Cell modem unable to connect.png

None

6

Device cell modem/SIM not provisioned with carrier

To troubleshoot, contact flexsupport@alarm.com. Device will likely need to be returned. 

3 blink, repeats every 2 secondsFlex IO Cell modem SIM not provisioned.png

None

7

Device unable to connect to Alarm.com

To troubleshoot, contact flexsupport@alarm.com.

4 blink, repeats every 2 secondsFlex IO Cell modem unable to connect to ADC.png

None

8

Contact sensor opens

If the device is not reliably reporting open/close events, confirm the magnet position setting matches the installation orientation. 

None

2 blinkFlex io status change.png

9

Contact sensor closes

If the device is not reliably reporting open/close status, confirm the magnet position setting matches the installation positions.

None

2 blinkFlex io status change.png

10

Battery door tamper

1 blink, repeats every 2 secondsFlex io battery door tamper.png

None

11

Device mount tamper

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)Flex io mount tamper.png

Alternate Red & Yellow

(Red, Yellow, Red, Yellow, 5 second Pause, Repeat)Flex io mount tamper.png

12

Device low battery

1 long Red blink (5 seconds)

Will occur only following an open/close activation and will follow the normal yellow activity blinks.Flex io low battery.png

 

None

 

 

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