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Knowledge Base

Alarm.com Flex IO™ sensor - Installation Guide

Overview

The Alarm.com Flex IO™ sensor enables new levels of flexibility for monitoring valuable property and assets anywhere that LTE connectivity is available. Whether used with a backyard gate or a remote storage unit, the Alarm.com Flex IO™ sensor empowers users to keep an eye on what matters most. It can be used with the included magnet to monitor doors, gates, and other entryways.  

Important: The Alarm.com Flex IO™ sensor is an awareness device that is not intended for life safety use cases.

The following are some example applications: 

  • Shed Doors
  • Storage Units
  • Chicken Coop
  • Fences
  • Delivery Boxes
  • RV Doors

 

Flex IO sensor.PNG

 

Equipment

In the box:

  • Alarm.com Flex IO™ sensor
  • Magnet
  • 4x AA 1.5V lithium batteries
  • 4x #8 Phillips screws
  • 3x zip ties

Additional required tools and supplies: 

Customer Flex equipment.png

Installation wizard

Start the installation wizard
Using the Alarm.com app: 
  1. Log into the Alarm.com app.
  2. Tap Menu
  3. Tap AddAdd Device
  4. Tap Flex Sensor.
  5. Follow the on-screen instructions to set up the device. The install wizard will take you through the steps outlined in the following expandable sections. 
Using the Alarm.com customer website: 
  1. Log into the Alarm.com customer website.
  2. Tap Settings.
  3. Tap Manage Devices
  4. Tap Add Device
  5. Tap Flex Sensor.
  6. Follow the on-screen instructions to set up the device. The install wizard will take you through the steps outlined in the following expandable sections. 

Post-Installation Checklist

  • The Alarm.com Flex IO™ sensor is installed flush to the mounting surface. If the mounting tamper is enabled, the tamper button on the back of the device should be pressed in.
  • The LED is not blinking. The only LED activity should occur when the device is activated, which should result in 2 yellow blinks.
  • Device activations are being reported in the history on the website and app. 

Cellular signal strength

Cellular signal strength can be checked using the following steps.

  1. Using a screwdriver, remove the battery door. Leave the battery cover off. The device LED should now be active. 
  2. Hold the Alarm.com Flex IO™ sensor in the installation location.
  3. Using a paper clip, push the diagnostic button for 5 seconds, then release. The device LED should now be active.

Once diagnostic mode is initiated, the LED will display the cell signal strength in a continuous loop for 2 minutes based on the patterns below. It may take up to 30 seconds for the signal strength to be acquired. 

As you move the device, any changes in signal strength will be displayed by updates to the LED pattern. A signal strength of 2 bars or greater is recommended. 

Flex io diagnostic button.PNG

Signal strength

LED pattern

LED visual

Signal strength pending

Solid red 

Solid red.png

0 bars

Single red LED blink every 8 seconds

0 bars.PNG

1 bar

1 red LED blink, followed by 1 yellow LED blink

1 bar.PNG

2 bars

1 red LED blink, followed by 2 yellow LED blinks

2 bars.PNG

3 bars

1 red LED blink, followed by 3 yellow LED blinks

3 bars.PNG

4 bars

1 red LED blink, followed by 4 yellow LED blinks

4 bars.PNG

5 bars

1 red LED blink, followed by 5 yellow LED blinks

5 bars.PNG

6 bars

1 red LED blink, followed by 6 yellow LED blinks

6 bars.PNG

For more information about the Alarm.com Flex IO™ sensor LEDs, see Alarm.com Flex IO™ sensor- LED Patterns and Troubleshooting

Contact Information

If you are experiencing difficulties with an Alarm.com Flex IO™ sensor installation, contact flexsupport@alarm.com and we’ll be happy to assist you further. 

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Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

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