Unexpected Activity Alerts Overview
A smarter security system that learns and adapts to customer activity
Provide effortless security and convenience with auto-generated Unexpected Activity Alerts. The Alarm.com platform works in the background to analyze system data and learn a user’s normal activity patterns. It can even learn to recognize users’ faces at the panel. The system can then notify customers with email notifications or push notifications to their mobile device whenever unusual activity occurs in their home or business, such as when:
- The system is disarmed at an unusual time
- Someone opens a door or window that is normally closed
- A lock is unlocked when customers are typically away
- Doors, windows or garage doors are left open at night
- An unfamiliar person disarms the panel
Unexpected Activity features
Increase customer engagement and awareness
To ensure that we are delivering alerts that matter most, customers can provide instant feedback on whether each alert is useful to them.
Customers can also adjust the sensitivity level to receive fewer or more Unexpected Activity Alerts. They can also pause alerts for up to 24 hours during times when they know normal activity patterns won’t apply, such as holidays or snow days
Leverage cutting-edge face recognition technology
Thanks to advanced face recognition technology, customers have a way to monitor for unauthorized code sharing.
Available on select panels, customers can opt-in to receive an alert whenever the face of the person disarming the panel does not match the face of the person assigned that access code. This exciting enhancement to Unexpected Activity Alerts can provide a differentiated, cutting-edge service to customers.
For more information about Unexpected Activity Alerts, see Configure Unexpected Activity Alert notifications.