Configure Critical Alert notifications for iOS devices
Important: This feature is only available for iOS devices that are on version 12+ and running a Alarm.com app version of 4.10.11+.
Customers using iOS devices can opt-in to receive Critical Alert notifications in the event of an emergency. Critical Alerts is a special push notification classification available on iOS devices that plays a unique sound and sends alarm notifications, even if the customer's iOS device is muted or in Do Not Disturb mode.
For more information about Do Not Disturb mode for Android devices, see Do Not Disturb mode for Android devices.
Note: The sound for Critical Alert notifications cannot be changed.
Requirements
- Push notifications must be enabled within the Alarm.com Alarm.com app and the user must be selected as a recipient for the alarm event notification.
- The device must be muted or placed in Do Not Disturb mode.
- The phone's notification volume must be set to a level greater than 0.
Critical Alert types
Critical Alert notifications are sent for the following events:
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To configure Critical Alerts using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap More
. - Tap Notifications.
- Tap Critical Alerts.
- Tap Notifications in your iOS menu.
- Tap the Critical Alerts toggle switch to enable Critical Alerts.
To configure Critical Alerts using iOS settings:
- Enter the iOS Settings app on the device that will receive the Critical Alerts.
- Scroll down to the app list and tap Alarm.com.
- Tap Notifications.
- Tap the Allow Critical Alerts toggle to enable or disable Critical Alerts.
Note: The option to enable Critical Alerts in the Alarm.com app is available as a pop-up prompt when logging in to the Alarm.com app for the first time or logging in to a new version of the Alarm.com app for the first time.