Queue Monitoring Overview
Draw an area of interest where people stand in line to track queue size and average wait times. Similar to Crowd Gathering, but with advanced functionality designed for tracking queues.
Example: Measure queue length and wait time trends to help you develop strategies to reduce wait time and increase customer satisfaction.
Set up a Queue Monitoring rule
Important: This is only available with Business Activity Analytics (BAA). For more information about BAA, see Business Activity Analytics (BAA) Setup.
- Log in to the Alarm.com customer website.
- In the Business Activity Analytics (BAA) card, click
. Or if setting up for the first time, click Configure. - Click Add Rule.
- Enter a name for the Queue Monitoring rule.
- Draw an area of interest over the camera’s field of view. The area should cover the entire ground surrounding where a line is expected to form. Only the space inside the area of interest will be tracked. Try to place the area of interest only over the floor where people cross.
- The rule can support tracking up to six different queue thresholds at one time.
- Three of these thresholds are designed to track the number of people in line, and the other three thresholds are designed to track the average length of time people are spending in line.
- Users will be able to set up notifications to get alerted on both queue length violations and average queue wait time violations.
- Click Save.
Usage
Mobile
Business Activity Analytics (BAA) on mobile brings the functionality and actionable insights of BAA to a mobile device.
View real-time Queue Length and Average Wait Time in the Alarm.com app without additional setup to see if the threshold has been breached.
Notifications
Notifications are set up on the Notifications page, just like any other notification. Create a new Queue Monitoring notification, give it a name, and select the desired rules. For each selected rule, choose which threshold to be alerted on. Set up a notification schedule and select recipients.
The selected recipients will be notified when the selected queue length threshold, or average queue wait time threshold, is reached.
Reports
Reports are set up on the Reports page. Create a new Queue Monitoring report, give it a name, select the rules to be reported on, and add recipients. This report is best viewed on the web, although a PDF option is available.
This report summarizes queue sizes throughout the reporting timeframe. Use this report to understand slow and busy times.
Note: When users edit an existing Queue Monitoring rule, they can choose to save the data collected from the previous version of the rule. This historical data is included in new reports.
