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What are the network requirements of the SkyBell Doorbell Cameras?

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The following requirements should be met before installing the Skybell Doorbell Camera.

Compatibility requirements

  • Wi-Fi normalized signal strength of 66% or higher. For more information about Normalized Signal Strength (NWSS), see What is Normalized Signal Strength (NWSS)?.
       
  • Internet upload speed of 2 Mbps or higher. To measure the customer's upload speed, see Perform an Internet speed test.
  • A router broadcasting an 802.11b/g/n 2.4 GHz network. The Slim Line II Wi-Fi Doorbell Camera also supports 5 GHz networks.
    • The network must be visible.
    • Wi-Fi encryption must be WPA, WPA2, or both. The Slim Line II Wi-Fi Doorbell Camera also supports WEP.
    • Dual band routers must separate the 2.4 GHz and 5 GHz bands into unique SSIDs.
Wi-Fi extender requirements

The extender must broadcast a visible network. Hidden SSIDs (i.e., Wi-Fi names are not supported.

Verify the extender uses an SSID (e.g., NetworkName_ext) that is unique from the router's main wireless network. The SkyBell Doorbell Camera may bounce between the two networks otherwise.

To view the doorbell camera's Wi-Fi signal strength:

  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the doorbell camera.
  5. View the Network card and its signal strength percentage.
     

     
  6. Click on the Network card to view more information.
    • Click Request Signal Strength for an updated value.

To improve Wi-Fi signal strength:

  • Verify that the router is in an open area with minimal obstructions between it and the doorbell camera.
  • If possible, adjust the router's position. Even a few inches can make a difference.
  • Install a Wi-Fi extender or Access Point between the doorbell camera and router, then connect the doorbell camera to the new networking device.