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What are the network requirements of the SkyBell Doorbell Cameras?

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The following requirements should be met before installing the Skybell Doorbell Camera. For more information about installing and enrolling the Skybell Doorbell Camera, see Skybell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) - Installation Guide.

Requirements

  • Wi-Fi normalized signal strength of 66% or higher. For more information about Normalized Signal Strength (NWSS), see What is Normalized Signal Strength (NWSS)?.
     
    Note: The wireless signal strength can only be verified after the Skybell Doorbell Camera has been installed. For more information about testing the normalized signal strength, see Request the wireless signal strength of a video device.
     
  • Internet upload speed of 2 Mbps or higher. To measure the customer's upload speed, see Perform an Internet speed test.
  • A router broadcasting an 802.11b/g/n 2.4 GHz network. The Slim Line II Wi-Fi Doorbell Camera also supports 5 GHz networks.
    • The network must be visible.
    • Wi-Fi encryption must be WPA, WPA2, or both. The Slim Line II Wi-Fi Doorbell Camera also supports WEP.
    • Dual band routers must separate the 2.4 GHz and 5 GHz bands into unique SSIDs.
Wi-Fi extender requirements

The extender must broadcast a visible network. Hidden SSIDs (i.e., Wi-Fi names) are not supported.

Verify the extender uses an SSID (e.g., NetworkName_ext) that is unique from the router's main wireless network. The SkyBell Doorbell Camera may bounce between the two networks otherwise.

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