SkyBell Doorbell Camera is constantly buzzing or humming
The SkyBell Doorbell Camera does not make a buzzing sound, but the transformer can. If the transformer is buzzing, it is not able to produce enough power for the SkyBell Doorbell Camera.
To troubleshoot a buzzing door chime:
An incorrectly configured SkyBell Doorbell Camera or a transformer that is too old can cause a buzzing door chime. The SkyBell Doorbell Camera's configuration requirements change based on what type of door chime is on the circuit.
Verify the transformer meets the requirements for the SkyBell Doorbell Camera
AC
A SkyBell Doorbell Camera wired to an in-home mechanical or digital doorbell chime requires 16–24 VAC, 10 VA (20 VA if two doorbell cameras are on the circuit). Transformers without a doorbell chime need a 10 Watt, 10 Ohm resistor.
DC
A SkyBell Doorbell Camera requires a DC power supply rated at exactly 12 VDC, 0.5–1 Amps.
Verify the door chime type
For information about how to tell the difference between a mechanical and a digital chime, see What types of chimes are compatible with the SkyBell Doorbell Cameras?.
The user has a mechanical door chime
If the user has a mechanical chime but the SkyBell Doorbell Camera is configured for a digital chime on the Customer Website or app, this may cause the behavior.
The user has a digital door chime
If the user has an electronic/digital door chime, then the SkyBell Doorbell Camera must be configured for a digital chime, and a digital doorbell adapter is required. For more information about the digital doorbell adapter, see Digital doorbell adapter - Installation guide.
Verify the SkyBell Doorbell Camera chime configuration is correct
To verify the chime configuration using the Alarm.com customer website:
To verify the chime configuration using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap Doorbell Camera.
- Tap
. - If there are multiple doorbells, tap to select the appropriate doorbell camera.
- Tap Chime Type to view the options available.
- Tap to select the appropriate chime type. A
will appear next to the selected type. - Tap
. - Tap Save.
Verify the door chime age
Occasionally, some older door chimes do not regulate the power current to the SkyBell Doorbell Camera properly, causing a buzzing or humming noise. If the transformer meets the requirements and the door chime settings are correct, then replace the chime itself to resolve the behavior.
Note: If a mechanical door chime is replaced with a digital door chime, make sure to also get the SkyBell Doorbell Camera digital doorbell adapter.