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Knowledge Base

Ethernet Cable Unplugged

The Ethernet Cable Unplugged trouble condition indicates that the panel does not detect any network activity from the Ethernet connection. 

This trouble condition only applies to panels that are EN grade capable (i.e., Climax and DSC PowerSeries Neo). 

How to resolve:

  1. Verify that a working Ethernet Cable is plugged into the panel and the router.
  2. Verify that the router and panel are turned on and have A/C power.
  3. Verify that the router can communicate with the module.

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