Geo-Service device in malfunction

To clear the Geo-Service device in malfunction trouble condition:

Note: Clearing the Geo-Service device in malfunction trouble condition only clears the trouble condition once each time the following steps are taken.

Complete the following steps for all Geo-Devices that are in malfunction or no longer in use on the account:

1. Log in to the Customer app on the device in malfunction.
2. Tap .
3. Tap App Settings.
4. Tap Location Services.
5. Tap the Location Services toggle switch to turn it off.
6. Log out of the Alarm.com app.
7. Log in to the Alarm.com customer website (refresh the page if they were already logged in).
8. Click Settings.
9. Click Places.
10. If the malfunctioning or not in use device is listed in Manage Devices:
    1. Click to select the desired device.
    2. Click  to remove the Geo-Device from the account. 
    3. Click Ok. 
11. While staying logged into the Alarm.com customer website, log in to the Customer app on the desired Geo-Service device.
12. Tap . 
13. Tap App Settings.
14. Tap Location Services.
15. Tap the Location Services toggle switch to turn it on.
16. On the Alarm.com customer website, click to refresh the Places page or log back in if necessary.
17. Verify the device is showing in the Places devices section. 

To disable the malfunction report using the Alarm.com customer website:

If the customer does not want a malfunction report, they can turn off the report using the Alarm.com customer website.

Note: This only applies to Android devices.

1. Log in to the Alarm.com customer website.
2. Click Settings.
3. Click Places. 
4. In Manage Devices, click the name of the Geo-Device to be edited.
5. Click to uncheck Report Malfunction if Device fails to check in for 24 hours.
6. Click Save.