IQ Lock-PGP/Lock Touch-PGP
The IQ Lock-PGP and IQ Lock Touch-PGP smart deadbolts are supported by Alarm.com for remote control, management, and automation. The following steps apply to both IQ Lock-PGP and IQ Lock Touch-PGP.
For more information about installation, see the manufacturer guides:
Quick facts
| Device image |
IQ Lock-PGP:
IQ Lock Touch-PGP:
|
|---|---|
| Manufacturer | Qolsys |
| User Code Limit | 250 |
| Digits in User Code | 4 to 10 |
| Auto Re-lock Option | Yes |
| Removable Z-Wave Card | Yes, under back cover above batteries. |
| Communication Protocol |
|
Configure the IQ Lock PGP protocol
The IQ Lock PGP supports either the PowerG+ or Z-Wave Long Range protocol in a single device. By default, the lock uses the PowerG protocol.
For more information about PowerG devices and compatibility, see Manage PowerG automation devices on a Qolsys panel.
To check which protocol is set: 
- Press the RF button for at least one second but less than three seconds.
- Check the LED indicator:
- PowerG protocol: One green long blink of the LED indicator.
- Z-Wave protocol: One red long blink of the LED indicator .
- Fail: Two red fast blinks of the IQ logo LED. Two short beeps of the buzzer.
To switch the protocol from PowerG to Z-Wave:
- Press the RF button three times in six seconds.
- Check the LED indicator:
- If successful, there will be two green blinks with two short beeps.
- If unsuccessful, there will be two red blinks with two short beeps.
Note: The IQ Lock PGP is not compatible with 2GIG GC2/GC2e or GC3/GC3e panels.
To switch the protocol from Z-Wave to PowerG:
- Press the RF button for at least three seconds.
- Check the LED indicator:
- If successful, the LED blinks green two times with two short beeps.
- If unsuccessful, the LED blinks red two times with two short beeps.
Enroll an IQ Lock PGP
Enroll the lock based on the desired protocol set.
To enroll using the PowerG protocol:
Using the Auto Learn Devices feature on the IQ panel:
- Ensure the lock is powered on.
- Flick down to open the menu on the home screen, then tap Settings.
- Tap Advanced Settings.
- Enter the installer code.
- Tap Installation.
- Tap Devices.
- Tap Automation.
- Tap Auto Learn Devices.
- When the panel recognizes the device, tap OK on the pop-up window that appears. Set the device details in the next configuration pop-up window.
- Optionally, enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code. - Tap Pair.
- Once the device enrolls successfully, the panel displays the PowerG signal strength.
- If the lock does not automatically enroll, use a sharp pointed tool to press the RES button for less than one second. This starts the auto-enroll process.
Using the Add PowerG feature on the IQ panel:
- Ensure the lock is not connected to power. Remove the device batteries.
- Flick down to open the menu on the home screen, then tap Settings.
- Tap Advanced Settings.
- Enter the installer code.
- Tap Installation.
- Tap Devices.
- Tap Automation.
- Tap Add PowerG.
- Enter the device id in the Sensor ID field, or tap Scan QR Code and scan the QR code on the device package.
- Set device details to configure PowerG options.
- Optionally, enter the PIN code on the product label for increased security during enrollment. The
device does not pair with the panel if you enter an incorrect PIN code. - Tap Pair.
- Power on the device: insert the device batteries.
- Once the device enrolls successfully, the panel displays the PowerG signal strength.
To enroll using the Z-Wave protocol:
Important: Before enrolling, ensure the lock is powered on and the Z-Wave protocol is set.
To trigger the lock for local enrollment using Z-Wave Add Mode (S0):
- Place the Z-Wave controller into Add Mode.
- Press the RES button on the lock for less than one second.
For more information about adding Z-Wave devices, see Add Z-Wave devices.
Delete an IQ Lock PGP
To delete using the PowerG protocol:
- On the IQ control panel, flick down to open the menu on the home screen, then tap Settings.
- Tap Advanced Settings.
- Enter the installer code.
- Tap Installation.
- Tap Devices.
- Tap Automation.
- Tap Delete Device.
- Tap the devices to be deleted.
- Tap Delete.
To delete using the Z-Wave protocol:
- Place the panel into Delete Mode.
- Press the RES button for less than one second on the lock.
To reset an IQ Lock PGP:
- Remove the battery cover.
- Press and hold the RES button with a sharp pointed tool for five seconds until you hear a long beeping sound.
- If the reset is successful, the smart lock performs the following actions:
- Extends the latch bolt
- Sets the stand-alone mode
- Deletes all the user codes
- Sets the default 12345678 master user code