Add Access Control Users with access to multiple locations
Users with access to multiple locations can be added using the Alarm.com customer website or Alarm.com app.
Important: To use Enterprise Locations, the customer must have the Enterprise Security Console add-on selected in their service package. For more information about Enterprise security, see Access Control Enterprise Location Management Setup Guide.
Add an Access Control user with access to multiple Enterprise locations
Access Control users can be added with access to multiple Enterprise locations using the Alarm.com customer website or Alarm.com app.
Note: If the ability to add Access Plans is not present on the enterprise security council and at least one single system with Access Control is present in the group, verify Access Plan User Management is enabled on every account. For more information see here. An Access Control account cannot be added to an enterprise group.
To add an access control user with access to multiple Enterprise locations using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Verify the Enterprise name is selected, not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have
next to the Enterprise name, whereas locations will have 
for commercial accounts or 
for residential accounts next to the location name. - If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have
- Click User Access.
- Click Users.
- Click Add User.
- To edit an existing user, click
next to the desired user, then click 
.
- To edit an existing user, click
- Enter the user's first and last names.
- Click Create.
- Click Add Credential.
Note: If there are already credentials associated with the user, click
to add more. - Select Access Badge or Pin.
- Enter the card number or PIN code manually, or choose the option to scan the card.
- Click Assign Badge or Assign Pin.
Once the user has been created it must be added to an Enterprise level access plan. If an Enterprise level access plan has not been created, please see Add an Enterprise Access Plan.
To add an access control user with access to multiple Enterprise locations using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Verify the Enterprise name is selected, not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have next to the Enterprise name, whereas locations will have for commercial accounts or for residential accounts next to the location name.
- If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have
- Tap User Access.
- Tap
next to Access Plans. - Tap Users.
- Tap .
- To edit an existing user, tap next to the desired user, then tap .
- To edit an existing user, tap
- Tap Add Credential
Note: If there are already credentials associated with the user, tap to add more. - Select Access Badge or PIN.
- Enter the card number or PIN code manually, or choose the option to scan the card.
- Tap Assign Badge or Assign Pin.
Once the user has been created it must be added to an Enterprise level access plan. If an Enterprise level access plan has not been created, please see Add an Enterprise Access Plan.