Some camera models can see the frequency of their connected Wi-Fi networks. You can view the frequency (i.e., whether the Wi-Fi band is 2.4GHz or 5GHz) of the network your cameras are connected to using the Alarm.com customer website.
Note: To determine whether or not your video device has a good Wi-Fi connection, see Request a video device's wireless signal strength.
To view the Wi-Fi network frequency of a video device:
- Log into the Alarm.com customer website.
- Click Video.
- Click Settings.
- Using the Video Device dropdown menu, select the desired video device.
- Click Wireless Network.
- In Current Network, the frequency appears in parentheses (e.g., MyNetworkName (WPA2, 2.4GHz)).