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Knowledge Base

Change a camera's live video image quality

Live video image quality can be optimized for motion and clarity. Increasing the video image quality improves the fine details in the picture — decreasing the video image quality reduces the amount of bandwidth the video device needs. For more information about video device bandwidth requirements, see How much network bandwidth do video devices use?.

If you want to change the video resolution and quality of a SkyBell Doorbell Camera, see Change a SkyBell Doorbell Camera's video resolution and quality. The process is somewhat different.

Note: Live video image quality cannot be adjusted for the SkyBell Doorbell Camera and the '25, '26, and '36 series video devices.

To change a camera's live video image quality

  1. Log into the app.
  2. Tap Video.
  3. Tap Configure.
  4. Tap Live Video Camera Resolution.
    Important: Only some video devices' settings can be changed using the app. If the resolution options are not available for the camera, use the customer website to change them.
  5. Tap the camera to be adjusted.
  6. Tap Auto, Low, Medium, or High. The setting will save automatically.

    App video settings.png
  1. Log into the customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired video device.
  5. Click Live Video.
  6. In Image Quality, click to select the desired image quality.

    Live video settings.PNG
    Note: The available can options vary slightly between video devices. Some video devices allow for different quality settings for the customer website and the app at the same time.
  7. In Live Video Connection, click to select Speed up remote connection initiation if desired. When Speed up remote connection initiation is enabled, the video loads faster while you are far away from the camera's location.
  8. Click Save.

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