When does live or saved video contain audio?
Live video contains audio when streamed in the Alarm.com app. Saved and downloaded video contains audio when the video device records a clip based on a cloud recording rule (i.e., camera- or event-triggered). A cloud recording rule is any rule that records and uploads an individual video clip to the customer account to view later.
When is audio recorded?
All video device audio requires a service package that supports audio for non-doorbell cameras and a video device that can record sound.
| Recording method | Audio recorded |
|---|---|
| Camera- or event-triggered clips (e.g., Video Analytics, a door opening etc.) | Yes* |
| Stream Video Recorder | No |
| Onboard Recording | No |
Audio playback support by platform
| Platform | Live video | Saved video clips | 24/7 recording |
|---|---|---|---|
| Alarm.com app |  |
|
 |
| Alarm.com customer website | |
|
|
| TV app | |
- | - |
| Downloaded clip | - | * |
|
*Note: Video files received from an email or MMS (i.e., message with an attached file) notification do not contain audio.