Skip to main content
Knowledge Base

When does live or saved video contain audio?

Live video contains audio when streamed in the Alarm.com app. Saved and downloaded video contains audio when the video device records a clip based on a cloud recording rule (i.e., camera- or event-triggered). A cloud recording rule is any rule that records and uploads an individual video clip to the customer's account to view later.

All video device audio requires a service package that supports audio for non-doorbell cameras and a video device that can record sound.

When is audio recorded?

Recording method Audio recorded
Camera- or event-triggered clips (e.g., Video Analytics, a door opening etc.) Yes*
Stream Video Recorder No
Onboard Recording No

Audio playback support by platform

Platform Live video Saved video clips 24/7 recording
Alarm.com app Check Check icn-close.svg
Alarm.com customer website icn-close.svg Check icn-close.svg
TV app icn-close.svg N/A N/A
Downloaded clip N/A Check* icn-close.svg

*Note: Video files received from an email or MMS (i.e., message with an attached file) notification do not contain audio.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started

  • Was this article helpful?