When does live or saved video contain audio?
Live video contains audio when streamed in the Alarm.com app. Saved and downloaded video contains audio when the video device records a clip based on a cloud recording rule (i.e., camera- or event-triggered). A cloud recording rule is any rule that records and uploads an individual video clip to the customer account to view later.
When is audio recorded?
All video device audio requires a service package that supports audio for non-doorbell cameras and a video device that can record sound.
| Recording method | Audio recorded |
|---|---|
| Camera- or event-triggered clips (e.g., Video Analytics, a door opening etc.) | Yes* |
| Stream Video Recorder | Yes** |
| Onboard Recording | Yes |
*Note: Video files received from an email or MMS notification do not contain audio.
**Note: The ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series support recorded audio.
Audio playback support by platform
| Platform | Live video | Saved video clips | 24/7 recording |
|---|---|---|---|
| Alarm.com app |  |
|
|
| Alarm.com customer website | ** |
|
|
| TV app | - | N/A | N/A |
| Downloaded clip | N/A | * |
- |
*Note: Video files received from an email or MMS (i.e., message with an attached file) notification do not contain audio.
**Note: Live video only contains audio in the Alarm.com customer website with select cameras. For more information about whether a specific video device can play back and record audio, contact your service provider.