Live video contains audio when streamed in the Alarm.com app. Saved and downloaded video contains audio when the video device records a clip based on a cloud recording rule (i.e., camera- or event-triggered). A cloud recording rule is any rule that records and uploads an individual video clip to the customer's account to view later.
All video device audio requires a service package that supports audio for non-doorbell cameras and a video device that can record sound.
When is audio recorded?
|Recording method||Audio recorded|
|Camera- or event-triggered clips (e.g., Video Analytics, a door opening etc.)||Yes*|
|Stream Video Recorder||No|
Audio playback support by platform
|Platform||Live video||Saved video clips||24/7 recording|
|Alarm.com customer website|
*Note: Video files received from an email or MMS (i.e., message with an attached file) notification do not contain audio.