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Onboard Recording - Recording Schedule Not Set Up

The Onboard Recording - Recording Schedule Not Set Up trouble condition indicates that there is an SD card detected with no recording schedules set up, so the camera is currently not recording to the SD Card. Create a recording rule for the camera to record to the SD Card to utilize continuous recording.

How to resolve:

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. Click Local Recordings.
  5. Click Add New Schedule.
  6. Click Onboard.
  7. Using the Select a camera to record from dropdown menu, select the desired device.
  8. Using the Select recording quality slider, select the desired quality. 
  9. In Schedule recording time, click to select either At all times or Only during the following times.
    • If Only during the following times is selected:
      1. Click to select the desired days to record. 
      2. Using the starting at and Ending at dropdown menus, select the period to record in hours.
  10. To limit the number of days that recordings are kept:
    1. Click the Limit the number of days to record toggle switch to enable a limit.
    2. Using the dropdown menu, select the desired number of days to limit the recordings to.
  11. Click Save.

Review SD card information

To verify the SD card was properly inserted, the SD card information can be reviewed using the Alarm.com app and Alarm.com customer website. 

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap Configure on the top right of the screen.
  4. Tap SD Card Info.
  5. Tap to select the desired device.
  6. In Status, review the information to verify the SD card was inserted properly and the card was detected by the device.
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired device.
  5. Click SD Card Information.
  6. In Status, review the information to verify the SD card was inserted properly and the card was detected by the device.

 

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