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Use Two-Way Audio for video cameras

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Two-Way Audio user features

Two-Way Audio is designed so that only one channel (i.e., incoming audio from the camera to the mobile device or outgoing audio from the mobile device to the camera) is used at a time, similar to a two-way radio or walkie-talkie.

Talk or listen

Users can talk through or listen in to their cameras using the Alarm.com app and Alarm.com customer website.

  1. Log in to the Alarm.com app.
  2. Swipe to select the desired video device.
  3. Tap Play .
  4. Press and hold Microphone to speak through the video device.
  5. Release Microphone to listen.
  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Play  on the desired video device.
  4. Tap Fullscreen.
  5. Press and hold Microphone to speak through the video device. 
  6. Release Microphone to listen.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Live View.
  4. Click and hold Microphone, or press and hold the spacebar. 
  5. Release Microphone to listen.
     
    Note: Two-way Audio is available through the Alarm.com customer website in both Single Camera and Multi-Camera view.
Mute or unmute incoming audio

Audio can be muted and unmuted using the Alarm.com app and Alarm.com customer website.

  1. Log in to the Alarm.com app.
  2. Swipe to select the desired video device.
  3. Tap Play .
  4. Tap sound-mute.svg /  to toggle audio.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Mouse over the live video for the desired camera.
  4. Tap sound-mute.svg /  to toggle audio.
Configure a camera's microphone and speaker

Enable or disable the microphone and speaker for individual cameras and adjust the speaker's Call Volume using the Alarm.com app and Alarm.com customer website.

  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Configure.
  4. In Video Devices, select the desired camera.
  5. In Settings, tap Audio.
  6. In Audio Settings:
    • Tap the Microphone / Speaker toggle switch to enable or disable the microphone and speaker for the selected camera. The camera cannot record audio while its microphone and speaker are disabled.
    • In Call Volume, tap or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
  7. Tap Save.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired camera.
  5. Click Video Device Info.
  6. In Device Info:
    • Click to select or deselect Turn off the camera’s microphone and speaker. The camera cannot record audio while the camera's microphone and speaker are disabled.
    • In Call Volume, click or drag the slider to adjust the speaker's volume during Two-Way Audio calls.
  7. Click Save.

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  1. Article type
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  2. Tags
    1. 2 way audio
    2. camera
    3. talk