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Create a fire-triggered unlocking automation rule

A fire-triggered unlocking rule helps you safely exit your home in an emergency and gives first responders immediate access to the property. If you have smoke/CO sensors and at least one lock enabled on your account, this rule can automatically unlock a single door (e.g., the front or back door) when smoke or CO is detected or when the fire panic button on the security panel is pressed.

Important: This rule needs to be created and enabled manually on the customer website before it can begin to take effect.


Fire-triggered unlocking rules are compatible with most supported security panels and Z-Wave locks. For information about device compatibility, contact your service provider.

Important: If there is a manual auto-relock switch on the physical lock, verify it is switched to the off position. 

To create a fire-triggered lock automation rule using the customer website:

Important: This rule can only be created for a single lock.

  1. Log into the customer website.
  2. Click Automation.
  3. Click Add New Rule.
  4. Click Event-triggered Rule.
  5. In the Name of rule field, enter the desired name.
  6. In When this event occurs, click to select Alarm.
  7. Using the Alarm dropdown menu, select either Smoke Detector or Any Fire, Smoke, CO Emergency.
  8. In While system is, click to select DisarmedArmed Stay, and Armed Away.
  9. In Select Devices, click to select the sole lock that will follow the rule.
  10. In During this time frame, choose one of the following options: 
    • Click to select At All Times for the rule will be carried out any time of day.
    • Click to select Only during the following times to determine the specific days and times the rule will be carried out. 
      1. In Day(s), click to select the days the rule will be active.
      2. Using the Starting at dropdown menu, select the start time for this rule.
      3. Using the Ending at dropdown menu, select the end time for this rule.
  11. Verify the rule is configured with the correct settings.
  12. Click Save.

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