Safety Button - International

1. Log in to the Alarm.com app.
2. In Set up Safety Button, tap Get Started.
3. Tap Continue.
4. Enter your phone number, then tap Next.
5. The number you entered will display on the screen for verification. Tap Verify to confirm it is correct.
6. Enter your first and last name.
7. Sharing your location is required for accuracy and success of this feature.
   • If location settings have not yet been enabled, tap Ok, then tap Allow while using the App.
   • It is required to update the location permissions to Always so emergency responders are provided an accurate location. Tap Go To Settings and change the location permissions to Always and tap the Precise Location toggle switch to enable it.
8. Once this is changed, return to the Alarm.com app, then tap Next.
9. Practice pressing and holding the Hold until safe button and then releasing when instructed.
10. An image of your location will display. Tap What If I Don't Need Help?.
11. Enter your 4-digit PIN, then tap Create.
12. Tap Done.

1. Log in to the Alarm.com app.
2. Tap Safety Button.
3. Tap and hold down the button.
4. When Enter PIN if safe displays, the PIN code can be entered within 10 seconds to cancel the alert.
   • If the event is not canceled, a trained operator will receive an emergency request with your name, phone number, GPS coordinates, and PIN code. The operator will then send an SMS text message and attempt a call to confirm if help is needed. If there is no response from the SMS, the operator will attempt to call.
      
     Note: An active event can be canceled by tapping I don't need help. This will prompt the user to verify the cancellation using their PIN code.
      
   • If there is no response or the event is still not canceled, an emergency response will be dispatched to the last known GPS location.
      
     Note: After a call is placed to the user, the user can still choose to reply by text. If no response is given to either method of communication, an emergency response will be dispatched.

No. The Safety Button is not a replacement for calling emergency services. However the Safety Button uses modern technology to make it advantageous for our mobile and connected world:

• Safety Button allows users to communicate with help using text
• Safety Button provides highly accurate location data as well as other vital information from the customer's smart device and the Alarm.com app, which can help in an emergency, and can be shared with local first responders in the event help is needed

Logins can only view the Safety Button feature if there are available licenses and if the login has one of the following permissions: Master Control, Full Control, or Custom logins with the Manage Safety Button permission enabled.

It is possible to view which users/devices on a customer account have an active Safety Button license with the primary user login or logins with the Manage Safety Button permission can view this information using the Alarm.com app.

Yes. The primary user login or logins with the Manage Safety Button permission are able to remove logins to free up licenses for the Safety Button feature.

If a phone loses service or is otherwise disabled after placing a Safety Button call, the last known location of the device will be transmitted to the operator. If signal is restored the user will still be able to cancel the alert through the app, text, or phone call.

No. Safety Button Check-In notifications will push to Apple Watch devices, but selecting your response (i.e., I'm Safe, Snooze, or Send Help) must be done from the paired device.

Safety Button can only be used in countries where the associated monitoring station supports service.

For example, someone residing in Spain and using Safety Button with a monitoring station that provides services only in Spain will not be able to use the Safety Button when visiting neighboring countries.