Solar device is in malfunction
The Malfunction trouble condition indicates the Solar device has been unable to communicate for over 24 hours.
Note: The Solar device status may also appear as offline.
If the Solar device is in malfunction:
SolarEdge
- Verify the device is communicating properly on the SolarEdge platform. If not, contact your SolarEdge service provider.
- If the device is communicationg properly on the SolarEdge platform, contact your Alarm.com service provider to request your SolarEdge account be unlinked and then re-linked to your Alarm.com account.
Note: Your Alarm.com service provider will need your Site ID and API Key for this process.
Enphase
- Verify the device is communicating properly on the Enphase platform. If not, contact your Enphase service provider.
- If the device is communicating properly on the Enphase plaform, remove the Enphase device(s) using Manage Devices on the Alarm.com app or Alarm.com customer website.
- Re-add the Enphase device(s) using Manage Devices on the Alarm.com app or Alarm.com customer website.