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Create/edit a Silent alarm reported notification

A Silent alarm reported notification can notify users if a silent alarm has been reported by an employee.

To create/edit a Silent alarm reported notification using the Alarm.com app:

  1. Log into the Alarm.com app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.
  5. To edit the notification, tap to select the silent alarm reported notification.
  6. If the notification has not been created:
    1. Tap Add.
    2. Tap Use A Template.
    3. In Business, tap More.
    4. Tap Silent alarm reported.
  7. Name the notification rule.
  8. In When Alarm of type, select Audible, Silent, or both.
  9. In Is reported by, select Any Sensor unless a specific sensor is to be monitored.
     
    Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  10. Tap Add.
  11. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  12. Tap Close.
  13. Verify the notification is configured with the correct settings.
  14. Press Save.

To create/edit a Silent alarm reported notification using the Alarm.com customer website:

  1. Log into the Alarm.com customer website.
  2. Click Notifications.
  3. To edit the notification, click Edit for the silent alarm reported notification.
  4. If the notification has not been created:
    1. Click New Notification.
    2. Click to select Business.
    3. Click Silent alarm reported.
  5. Name the notification rule.
  6. In When Alarm of type, click Silent.
  7. In Is reported by, select Any Sensor unless a specific sensor is to be monitored.
     
    Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  8. To choose notification recipients, click Add.
  9. Click the entries in Address Book to be notified, or click New to add a new Address Book entry.
  10. Click Close.
  11. Verify the notification is configured with the correct settings.
  12. Click Save.

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