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Knowledge Base

Create/edit an Alarm reported notification

An Alarm reported notification can notify users if there has been an alarm event at the property.

To create/edit an Alarm reported notification using the Alarm.com app:

  1. Log into the Alarm.com app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.
  5. To edit the notification, tap to select the Alarm reported notification.
  6. If the notification has not been created:
    1. Tap Add.
    2. Tap Use A Template.
    3. In Business, tap Alarm reported.
  7. Name the notification rule.
  8. In When Alarm of type, select Audible, Silent, or both.
  9. In Is reported by, select Any Sensor unless a specific sensor is to be monitored.
     
    Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  10. Tap Add.
  11. Tap the entries in Address Book to be notified, or tap Add Contact to add a new Address Book entry.
  12. Tap Close.
  13. Verify the notification is configured with the correct settings.
  14. Tap Save.

To create/edit an Alarm reported notification using the Alarm.com customer website:

  1. Log into the Alarm.com customer website.
  2. Click Notifications.
  3. To edit the notification, click Edit for the alarm reported notification.
  4. If the notification has not been created:
    1. Click New Notification.
    2. Click to select Business.
    3. Click Alarm reported.
  5. Name the notification rule.
  6. In When Alarm of type, select the alarm types to receive notifications about.
  7. In Is reported by, select Any Sensor unless a specific sensor is to be monitored.
     
    Caution: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  8. To choose notification recipients, click Add.
  9. Click the entries in Address Book to be notified, or click +New to add a new Address Book entry.
  10. Click Close.
  11. Verify the notification is configured with the correct settings.
  12. Click Save.

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