Create a system event notification
A system event notification notifies users of important security and property management concerns, such as low battery or malfunctions.
For information about associating a cellphone number with a user, see Add a mobile phone number to receive SMS notifications.
For information about adding new push devices to receive notifications, see How can a device start receiving Push Notifications?.
Types of system events
The following are the types of system events that may be included in the notification.
Note: Depending on what is associated with your system, some events may not appear. For more information, contact your service provider.
Urgent events
- System is unable to arm
- My panel is not communicating
- My property loses power
- A sensor was bypassed
- A device is in malfunction
- Someone tries to tamper with a device
Important events
- A garage or door lock cannot be secured
- A device is temporarily disabled
- A device has a low battery
- A device is not responding
- The image sensor upload limit has been reached
- Video upload limit reaches 50%, 80%, and 100%
Note: For more information about video upload limits and notifications, see What happens when an account's video clip online storage limit is reached?.
Other events
- A locked keypad is disabled after multiple invalid code entries
- Power is restored to my property
- A new device or sensor is added to the system
- Someone successfully logs into the system
- Someone unsuccessfully tried to log into the system
Create a system event notification
System event notifications can be created using the Alarm.com app or Alarm.com customer website.
To create a system event notification using the Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap Notifications.
- Tap
. - Tap
. - In Create Your Own, tap System Event.
- Name the new notification rule.
- In Urgent, tap to select any concerns to be notified about.
- In Important, tap to select any concerns to be notified about.
- In Other, tap to select any concerns to be notified about.
- To choose notification recipients, tap Add.
- In the Address book, tap to select the recipients to be notified, or tap Add Contact to add a new Address Book recipients.
- Tap Close.
- Verify the notification is configured with the correct settings.
- Tap Save.
To create a system event notification using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Notifications.
- Click New Notification.
- Click System Event.
- Name the new notification rule.
- In Urgent, click to select any concerns to be notified about.
- In Important, click to select any concerns to be notified about.
- In Other, click to select any concerns to be notified about.
- To choose notification recipients, click Add.
- In the Address book, click to select the recipients to be notified, or click New to add a new Address Book recipients.
- Click Close.
- Verify the notification is configured with the correct settings.
- Click Save.