Voice Notifications User Guide
Voice Notifications is a feature that allows the customer to receive a phone call based on their settings. Additionally, an opt-out message is available that allows customers to unsubscribe from the alerts with the press of a button.
There are two types of Voice Notifications:
- Voice Notifications for Alarms
- Voice Notifications for Non-Alarms
If there is an alarm, there is a prompt to disarm. If there is a non-alarm event, a notification update is sent.
Note: Voice notifications are only supported in the US and Canada. Voice Notifications are not available for Thermostat Alerts.
Requirements
- The Voice Notifications for Alarms or Voice Notifications for Non-Alarms add-on
Note: Voice Notifications is only available on Security Accounts.
How voice notifications work
- Voice Notifications allow you to receive automated phone calls for alarm events
- For Alarms:
- If there is an active alarm, recipients are prompted to provide their PIN so they can disarm the panel and resolve the alarm from the call
- For Non-Alarms:
- Get automated phone calls for non-alarm activity, like door openings, leak detection, and motion sensor alerts
Note: Voice Notification support is not available for thermostat-related alerts.
Add Voice Notifications
Voice notifications can be added using the Alarm.com customer website and Alarm.com app.
To add Voice Notifications using the Alarm.com customer website:
Important: Voice Notifications must be added to the customer's service package before they can add Voice Notifications using the Alarm.com customer website.
- Log in to the Alarm.com customer website.
- Click Users.
- Click
, then 
for the user to receive voice notifications. - In Contact Information, click Add Contact.
- Click Phone Number.
- In the Phone Number field, enter the phone number that will receive the notifications.
- Using the Type dropdown menu, select the type of phone that will receive the notifications.
- Click Save.
- Click Notifications.
- Click on the notification to add voice notifications.
- Click Add to select who is notified.
- Click on users with a Voice number, then click Close.
- For Alarm notifications, select a notification order position for recipients (i.e., 1ST, 2ND, and 3RD). Each selection represents a notification attempt and recipients can be selected for multiple attempts. Any recipient that has 1ST selected will receive the first notification attempt and if the alarm is not canceled after an attempt, the next attempt will be made about 90 seconds later.
Note: Up to three voice notification numbers can be added to an Alarm notification and a notification order position must be selected for the recipients of Alarm notifications. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.
- For Alarm notifications, select a notification order position for recipients (i.e., 1ST, 2ND, and 3RD). Each selection represents a notification attempt and recipients can be selected for multiple attempts. Any recipient that has 1ST selected will receive the first notification attempt and if the alarm is not canceled after an attempt, the next attempt will be made about 90 seconds later.
- Verify the recipients are set up correctly, then click Save.
The customer is also able to allow voice control (phone) access to a user code. This allows them to use this code to disarm the system when receiving an alarm Voice call.
To add Voice Notifications using the Alarm.com app:
Important: Voice Notifications must be added to the customer's service package before they can add Voice Notifications using the Alarm.com customer website.
- Log in to the Alarm.com app.
- Tap
. - Tap Users.
- Tap , then for the user to receive voice notifications.
- In Contact Information, tap Add Contact.
- Tap Phone Number.
- In the Phone Number field, enter the phone number that will receive the notifications.
- Using the Type dropdown menu, select the type of phone that will receive the notifications.
- Tap Save.
- Tap
. - Tap .
- Tap Notifications.
- Tap
. - Tap
on the notification to add voice notifications. - Tap Add to select who is notified..
- Tap on users with a Voice number, then tap Close.
- For Alarm notifications, all recipients added using the Alarm.com app will have the notification order position set to 1ST by default. Notification order position for recipients (i.e., 1ST, 2ND, and 3RD) can be adjusted using the Alarm.com customer website.
Note: Up to three voice notification numbers can be added to an Alarm notification. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.
- For Alarm notifications, all recipients added using the Alarm.com app will have the notification order position set to 1ST by default. Notification order position for recipients (i.e., 1ST, 2ND, and 3RD) can be adjusted using the Alarm.com customer website.
- Verify the recipients are set up correctly, then tap Save.
The customer is also able to allow voice control (phone) access to a user code. This allows them to use this code to disarm the system when receiving an alarm Voice call.
Enable voice control access to a user
After Voice Notifications has been enabled, voice control (i.e., by phone) can be enabled for users.
To enable voice control access to a user using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Users.
- Click , then click for the desired user.
- Click the user's user code.
- Click the Disarm by automated call to enable it.
To enable voice control access to a user using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap .
- Tap Users.
- Tap , then for the desired user.
- Tap the user's user code.
- Tap the Disarm by automated call to enable it.
Voice notifications optional opt-out message
- An optional opt-out message displays the first time a voice notification is received
Example: "To manage voice notification settings, visit the Alarm.com app or Alarm.com customer website. To opt out of all future voice notifications for [System Name], press 1." - Allows customers to easily unsubscribe from automated voice notifications with the press of a button.
- The opt-out message will play once every 6 months for recipients.
- For alarm-related voice notifications, the message plays after the system has been disarmed and the alarm is resolved using a PIN code.
- For non-alarm voice notifications, the prompt plays at the conclusion of the automated alert
- A confirmation message plays after the opt-out is complete.
- Customers who choose to unsubscribe will no longer receive voice notifications from the relevant system. If they have enabled voice notifications for multiple systems, they must opt out of each one separately.
- The option to opt-out is particularly useful because customers may begin getting voice notifications who have not in a long time due to the recurring reliability issues and may not remember their login credentials to manage notifications on Alarm.com Alarm.com app or Alarm.com customer website.