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Alarm.com Video for Fire TV - Installation and User Guide

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Overview

The Alarm.com for Fire TV app brings a video-focused user experience to the TV. Users can view all of the cameras on the high-definition screens on a user interface optimized for use from the couch.  Up to four simultaneous streams can be viewed on the screen at one time, and if a user has more than four streams, the feeds can rotate out every 10, 20, 30, or 60 seconds, depending on the user's preferences.

Compatibility​​​​​​

Note: The Amazon Fire TV phone app is separate from the app found on the Fire TV/Fire Stick. Live view functionality is not supported for the Amazon Fire TV phone app. 

  • The FireTV OS version must be FireOS 6+.
  • Almost all Alarm.com cameras, with the exception of doorbell cameras, can be viewed through the Fire TV app.
     
    Note: The ADC-VDB755P is the exception to this and is the only Alarm.com doorbell camera compatible with Fire TV.
     
  • The Fire TV app supports streaming live video directly from compatible cameras.
  • Third-party cameras can be viewed on the Fire TV app with firmware version 1.2.3+. The live stream will time out after 10 minutes, regardless of the settings used.
  • The Alarm.com for Fire TV app can be installed on multiple Fire TVs and Fire Sticks.
  • The Fire TV and Fire Stick do not support Two-Way Audio. For more information about Two-Way Audio compatibility, see Two-Way Audio Installation and User Guide.
     
    Note: When port forwarding a device that has Two-Way Audio while using a Fire TV or a Fire Stick, disable the microphone and speaker for the camera. If the cameras are port-forwarded, they do not need to be on the same WiFi network. If they are not port-forwarded, the cameras and the Amazon Fire Stick must be on the same WiFi network.

For more information about Amazon device and version requirements, refer to Amazon's Fire TV and Accessory Software Updates.

Continuous streaming through the Fire TV app

Things to note:

  • The Fire TV must be connected to the same network as the camera to bypass the 10-minute time-out and view a continuous stream through the Fire TV app.
  • Third-party cameras will always time out at 10 minutes regardless of the settings used.
  • Alarm.com cameras that are connected directly to the PoE ports of a CSVR will always time out at 10 minutes, regardless of the settings used.
     
    Note: If the cameras are connected to the router upstream from the CSVR (on the same network), they will be capable of continuous streaming.
     
  • The Speed up remote connection initiation setting must be disabled for each Alarm.com camera to allow for continuous streaming through the Fire TV app.
To disable the Speed up remote connection initiation setting:
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired camera.
  5. Click Video.
  6. Click the Speed up remote connection initiation toggle switch to disable the setting.

    Speed up remote connection initiation toggle switch
     
  7. Click Save.

Installing the app

  1. Plug the Fire TV Stick into a supported television, and complete the setup wizard. After the instructional video completes, the Fire TV Home Screen will appear.
  2. Using the supplied remote, press left on the remote's navigation pad until the Search (spotlight) icon is highlighted, then press the Select button.
  3. Using the supplied remote, enter Alarm. Scroll down the list to find Alarm.com, then press the Select button once it's highlighted.
  4. In Apps & Games, press to select Alarm.com Video.
  5. Using the supplied remote, press the Select button again to download the Alarm.com Video app.
  6. Once downloaded, press the Select button once more to launch the Alarm.com Video app.
  1. Plug the Fire TV Stick into a supported television, and complete the setup wizard.
  2. Log in to the user's Amazon account.
  3. Mouse over Departments, mouse over Appstore for Android, then click All Apps and Games.
  4. Search Alarm.com Video.
  5. Click Alarm.com Video. This item should appear first in the search results.
  6. Make sure the Fire TV device is selected in the Deliver to: dropdown menu, then click Get App.
     
    Note: If the Fire TV device is not shown, make sure the Amazon account that is currently logged into is the same account connected to the Fire TV device.
     
  7. The Alarm.com Video app will be automatically installed on the Fire TV Stick.
  8. Press to select the Alarm.com Video app from the App Library to launch the Alarm.com Video app.
If the Alarm.com Video app is not in the App Library: 
  1. Use the supplied remote, and press the Menu button.
  2. Press to select Settings.
  3. Press to select My Account. 
  4. Press to select Sync Amazon Content. This will force the Alarm.com Video app to install on the Fire TV.  

Logging into the app

Once the Alarm.com Video app has been installed, the user can activate their device and associate their account using an activation code.

To associate an account:
  1. Using the supplied remote, press to select the Alarm.com Video app from the App Library to launch the Alarm.com Video app.
  2. Open a web browser and enter alarm.com/ActivateTV in the URL field or scan the QR code from a mobile device.
  3. If using a web browser, click or tap Activate Device.
  4. Enter the Alarm.com username and password.
  5. In Activation Code, enter the 6 digit code displayed on the device, then click or tap Submit.

Changing app settings

  1. Using the supplied remote, press the Menu button.
  2. Press to select Refresh streams. The grid view will appear and all camera feeds will refresh.
  1. Using the supplied remote, press the Menu button.
  2. Press to select Settings.
  3. Press to select the desired camera rotation frequency.
  1. Using the supplied remote, press the Menu button.
  2. Press to select Select account.
  3. Press to select the desired account. 
  1. Using the supplied remote, navigate to the camera feed to be locked.
  2. Press the Menu button on the remote.
  3. Press to select Lock frame. To unlock, follow the same steps, but press to select Unlock frame.
  1. Using the supplied remote, press the Menu button.
  2. Press to select Log out.

TV stream timeout

Disabling the Speed up remote connection initiation setting may help prevent stream timeouts. 

To disable the Speed up remote connection setting
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Click Live Video.
  5. In the Video Device dropdown menu, select the desired camera.
  6. In Live Video Connection, click to deselect the Speed up remote connection checkbox.

    Live video connection speed up
     
  7. Click Save.

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