If the ADC-VDB770 disconnects from the user's network due to networking hardware replacement (e.g., a new router or access point) or Wi-Fi settings change, reconnect the device using AP mode or WPS.
Reconnect the ADC-VDB770 to a wireless network
To reconnect the ADC-VDB770 using AP mode:
The camera is in Access Point (AP) mode when the button LED is blinking white. If necessary, access AP mode by holding down the doorbell button for 35-40s and release when the LED turns to blinking white.
Using a Wi-Fi-capable device (e.g., smartphone or computer), find and connect to the camera’s network; the SSID should have the format ADC-VDB770 (XX:YY:ZZ) where XX:YY:ZZ is the last 6 characters of the MAC address, which is printed on the included reference card.
On the same device, open a web browser and enter http://vdb770install or 192.168.1.1 in the web address field. Follow the on-screen instructions to add the ADC-VDB770 to the Wi-Fi network. Verify the LED turns solid green, indicating the connection is complete.
To reconnect the ADC-VDB770 using WPS:
Note: Use WPS mode if you have easy access to the Wi-Fi router and the router has the WPS feature enabled. Note that some Internet Service Providers disable the WPS feature on customer routers. AP mode is the most reliable method for installing this device.
After the boot process is complete (the camera’s LED will be blinking white), hold down the doorbell button for 30-35s and release when the LED begins to blink blue.
Activate WPS Mode on the router. The router will begin to connect to the Wi-Fi network. Verify the LED turns to solid green, indicating the connection is complete.
Troubleshooting
If there are issues connecting the Alarm.com Video Doorbell to the account, power cycle the camera by pressing and holding the main button for 40-45 seconds until the LED starts blinking yellow. After the camera reboots, try connecting again.
If possible, power cycle the networking device that the camera is connected to, or move the camera closer to the networking device.
If issues persist, factory reset the Alarm.com Video Doorbell by pressing and holding the main button for at least 45-50 seconds until the LED starts blinking red and green. The camera will reboot with factory defaults.
Important: If the camera was previously installed onto a customer account, it will need to be deleted before it can be installed again.
