Incompatible Device
The Incompatible Device trouble condition indicates that a device attached to the current system is not compatible with the current firmware version of either the Security System or the Alarm.com module.
How to resolve:
Update the panel/module's firmware to the required version or remove the incompatible device from the system.
Note: In order to avoid receiving this trouble condition, make sure to cross-check firmware versions of devices that work with Alarm.com and to double-check the Device Directory for compatibility.
For specific device requirements and instructions:
If using a Quickbox, see Incompatible Device trouble condition - Quickbox.
If using a Schlage lock, see Incompatible Device trouble condition - Schlage.
If using a Kwikset lock, see Incompatible Device trouble condition - Kwikset.
If using a Remote Temperature Sensor, see Incompatible Device trouble condition - Remote Temperature Sensor.
If using an Alarm.com Smart Thermostat, see Incompatible Device trouble condition - Alarm.com Smart Thermostat.
If using an Image Sensor, see Incompatible Device trouble condition - Image Sensor.
If using a Two-Way Talking Touch Screen see Incompatible Device trouble condition - Two-Way Talking Touch Screen.
If using a Z-Wave Garage Controller see Incompatible Device trouble condition - Z-Wave Garage Controller.
If using a Stelpro thermostat, see Incompatible Device trouble condition - Stelpro.
If using a DSC PowerSeries Neo or Pro, see Incompatible Device Trouble Condition - PowerSeries Neo or Pro Keypad.