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Create a video callout notification

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A video callout notification allows users to receive an alert to start a call when the camera callout button is pushed.

Important: This notification is only available for the ADC-V622 video camera.

Create a video callout notification

A video callout notification can be created using the Alarm.com customer website or Alarm.com app. 

  1. Log into the Alarm.com app.
  2. Tap Menu. 
  3. Tap Notifications.
  4. Tap Settings.
  5. Tap Add.
  6. Tap Video Callout.
  7. Enter the desired name for the notification. 
  8. In For the selected devices, tap to select the ADC-V622.
  9. Tap to select Button Pushed if it isn't checked.
  10. Configure the time frame and notification filtering.
  11. In Recipients, tap Add to select which contacts receive the notification. 
  12. Tap to select the entries in the Address Book to be notified, then tap Close. 
    • If a contact is not listed:
      1. Tap Add Contact to add a new Address Book entry.
      2. Enter the new contact's information, then tap Add Contact. 
  13. Verify the notification is configured with the desired settings.
  14. Tap Save. Allow a few minutes for the settings to save to the device, then test the notification. 
  1. Log into the Alarm.com customer website.
  2. Click Notifications.
  3. Click New Notification.
  4. Click Video Callout.
  5. Enter the desired name for the notification. 
  6. In For the selected devices, click to select the ADC-V622.
  7. Click to select Button Pushed if it isn't checked.
  8. Configure the time frame and notification filtering.
  9. In Recipients, click Add to select which contacts receive the notification. 
  10. Click to select the entries in the Address Book to be notified.
    • If a contact is not listed:
      1. Click New to add a new Address Book entry.
      2. Enter the new contact's information, then click Add Contact. 
  11. Click Close.
  12. Verify the notification is configured with the desired settings.
  13. Click Save. Allow a few minutes for the settings to save to the device, then test the notification. 

Initiate or answer a video callout notification

A video callout can be initiated using the ADC-V622. This will send a video callout notification to the designated recipients. A video callout can be answered through a video callout notification on a customer's mobile device.

To initiate a video callout using the ADC-V622:

Press Microphone. The video device plays a ringtone while the video callout notification is sent to its recipients.

To answer a call using a video callout notification:
  1. When the notification on the mobile device appears, press Answer. The video device's live video page opens.
  2. To talk, press and hold Microphone. 
  3. To listen, release Microphone.
  4. To hang up, leave the live video page.

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