Why does live video appear dark when attempting to view the livestream?
Live video can appear dark on the Alarm.com app or Alarm.com customer website for a few reasons.
If live video appears dark:
- Verify that the camera lens is free of dust and smudges.
- Verify the display is not causing the darkness; try live video on another device.
- Adjust the Video Device Image settings. For information about what settings can be adjusted, see Change a camera's brightness, contrast, saturation, sharpness, exposure, or night vision sensitivity.
- If changing the Video Device Image settings washes out the image, try changing the positioning or angle of the camera so exposure is more desirable.
Example: If the camera is placed in a dark room facing outside, bright sunlight may cause the camera to adjust its exposure to dark areas and, as a result, render the image too dark. Attempt to include more of the dark area in the view to lessen exposure-related issues.
- If changing the Video Device Image settings washes out the image, try changing the positioning or angle of the camera so exposure is more desirable.
For further troubleshooting, contact your service provider.