Dual-Path Communication Failure - Broadband
Dual-Path Communication Failure - Broadband indicates that your panel cannot communicate through the broadband network. Until resolved, your panel is without backup communication and will stop working if cellular communication also fails.
The Wi-Fi signal may be weak causing slow internet speeds or no connection at all. Physical interferences like thick walls, floors, or other appliances can cause interrupted internet connection.
How to resolve:
There are several possible reasons the broadband communication is not connected. Try the following steps to troubleshoot:
- Check your router's user's manual for specific instructions.
- Power cycle your router.
- Verify your router has power and internet connectivity.
- Check for router updates.
- For panels with built-in Wi-Fi communication, verify the panel can connect to the router's Wi-Fi.
- Verify the connection at the panel location by performing an internet speed near the panel. For more information about performing a speed test, see Perform an Internet speed test.
- You might need to upgrade your internet speed. Weak signals can also be caused by multiple devices connected to your internet.
- Your router might be too far away from your panel. Reposition or relocate your router. Move the router closer to your panel to ensure signals are uninterrupted.
- Add a WiFi extender. Extenders allow for consistent or stronger coverage throughout a larger space/area.
- Verify the connection at the panel location by performing an internet speed near the panel. For more information about performing a speed test, see Perform an Internet speed test.
- For panels that use an Ethernet connection for broadband, verify the Ethernet cable is securely connected between the panel and router.
If you need additional support, contact your service provider.