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Knowledge Base

Smoke Sensor Not Reset

The Smoke Sensor Not Reset trouble condition indicates a system smoke sensor was activated, but the condition has not yet cleared from the servers. This trouble condition can be cleared using the customer website. 

For further assistance, contact your service provider.

To remove this trouble condition:

  1. Log into the customer website.
  2. On the Home page, click Alerts and Issues.
  3. In Alerts & Issues, locate Smoke Sensor Must Be Reset (Sensor Name), then click Remove Alert.


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