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Knowledge Base

Voice Notifications User Guide

Important: If you do not see the options outlined on this page, please contact your service provider for more information.

Voice Notifications is a feature that allows you to receive a phone call for notifications.

There are two types of Voice Notifications:

  • Voice Notifications for Alarms
  • Voice Notifications for Non-Alarms

If there is an alarm, there is a prompt to disarm. If there is a non-alarm event, a notification update is sent. 

Note: Voice notifications are only supported in the US and Canada. Voice Notifications are not available for Thermostat Alerts.

To add Voice Notifications using the Alarm.com app: 

  1. Log into the Alarm.com app. 
  2. Tap Menu
  3. Tap Users
  4. Tap More , then Edit for the user to receive voice notifications.
  5. In Contact Information, tap Add Contact
  6. Tap Phone Number
  7. In the Phone Number field, enter the phone number that will receive the notifications.
  8. Using the Type dropdown menu, select the type of phone that will receive the notifications. 
  9. Tap Save
  10. Tap Back.
  11. Tap Menu
  12. Tap Notifications.
  13. Tap Settings.
  14. Tap Detailson the notification to add voice notifications. 
  15. Tap Add.
  16. Tap on users with a Voice number, then tap Close.
    •  For Alarm notifications, all recipients added using the Alarm.com app will have the notification order position set to 1ST by default. Notification order position for recipients (i.e., 1ST2ND, and 3RD) can be adjusted using the Alarm.com customer website.
       
      Note: Up to three voice notification numbers can be added to an Alarm notification. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.
       
  17. Verify the recipients are set up correctly, then tap Save.

To add Voice Notifications using the Alarm.com customer website: 

  1. Log into the Alarm.com customer website. 
  2. Click Users
  3. Click More , then Edit for the user to receive voice notifications.
  4. In Contact Information, click Add Contact
  5. Click Phone Number
  6. In the Phone Number field, enter the phone number that will receive the notifications.
  7. Using the Type dropdown menu, select the type of phone that will receive the notifications. 
  8. Click Save
  9. Click Notifications
  10. Click Edit on the notification to add voice notifications. 
  11. Click Add.
  12. Click on users with a Voice number, then click Close.
    • For Alarm notifications, select a notification order position for recipients (i.e., 1ST2ND, and 3RD). Each selection represents a notification attempt and recipients can be selected for multiple attempts.  Any recipient that has 1ST selected will receive the first notification attempt and if the alarm is not canceled after an attempt, the next attempt will be made about 90 seconds later. 
       
      Note: Up to three voice notification numbers can be added to an Alarm notification and a notification order position must be selected for the recipients of Alarm notifications. Once the Voice Notification successfully connects with a recipient, it will not perform additional notification attempts.
       
  13. Verify the recipients are set up correctly, then click Save.

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