Skip to main content
Knowledge Base

Reconnect a Wi-Fi-enabled garage device to a new router or wireless network

  1. Last updated
  2. Save as PDF

When your wireless settings or networking equipment change after a LiftMaster MyQ Hub (821LM, 821LMB, 821LMC-SCM, MyQ-G0301, MyQ-G0401-ES) or Wi-Fi Garage Door Opener is installed, the device will disconnect from the internet. This is because the device is still programmed with the old Wi-Fi information. New wireless information can be saved by clearing the device's network memory and saving the new information.

Prepare for a future network change 

Let your service provider know that your networking equipment or wireless settings are going to change. They can then be prepared to help you reprogram your garage door after the change if necessary. For more information about contacting your service provider, see Contact your service provider.

Depending on how comfortable you are with reprogramming your device's wireless information, you can also attempt to reprogram the LiftMaster MyQ Hub or Wi-Fi Garage Door Opener yourself.

Reconnect a disconnected garage door device

Clear the Wi-Fi information from the hub:  
  1. Clear the Wi-Fi settings on the hub by pressing and holding the Settings button on the Wi-Fi Hub for roughly 6 seconds until the blue light flashes.
  2. Power cycle the Wi-Fi Hub by disconnecting the power supply and reconnecting after 30 seconds.
  3. Set up the new Wi-Fi information on the hub using one of the following methods. 
Set up new Wi-Fi information

Note: If the following steps are unsuccessful, a factory reset of the Wi-Fi hub may be necessary. Contact your service provider for further assistance.

  1. Verify the Internet-connected device’s (e.g. smartphone, laptop, etc.) Wi-Fi settings are on.
  2. On the Internet-connected device, locate the list of available Wi-Fi networks and select the MyQ-nnn network. The nnn in the Wi-Fi name is the last three digits of the hub’s serial number.
    • Android typically shows internet not available after selecting the MyQ-nnn network. This is expected, and if it gives the option to Ignore or Cancel, click Ignore. 
    • Once the phone is connected to the MyQ-nnn network, the blue light on the hub goes from blinking blue to a solid blue LED.
  3. Once the device is connected to the MyQ-nnn network, open a web browser on the device (e.g. Edge, Safari, Google Chrome, etc.) and enter setup.myqdevice.com into the address bar. 
    • This address navigates to a MyQ® Wi-Fi Setup page. If it does not navigate to the MyQ® Wi-Fi Setup page, try using a different web browser on the device.
       
      Note: Always type in the full URL address, do not let it auto-complete, and do not type www or Https before the web address.
       
  4. Follow the steps on the MyQ® Wi-Fi Setup page to complete the setup. The user's Wi-Fi name and password for their network are required during setup. 
     
    Important: When prompted, do not install the MyQ® Garage app.
     
  5. The LED light on the hub goes solid green once it establishes a Wi-Fi connection. Once the LED is solid green, close the web browser.
    • If the LED does not turn solid green, verify the Wi-Fi information is correct, and try again or try a different connection method.

Note: Not every router supports or has WPS enabled by default

  1. Plug in the hub into an outlet. The blue LED blinks to indicate that Wi-Fi is not set up.
  2. Press and release the hub’s Configure button. The blue LED changes to a solid blue to indicate the hub is in WPS mode.
  3. Within one minute of pressing the hub's WPS button, press and release the WPS button on the router. Usually, a light starts flashing on the router to indicate the router is in WPS mode. If no light flashes, try holding the WPS button on the router for 2 to 5 seconds. 
  4. Within a few minutes, the hub should connect to the network. The LED light on the hub goes solid green once it establishes a Wi-Fi connection. 
    • If the LED does not turn solid green, power cycle the hub, and try the WPS method again or try a different connection method.

Important: This method is only available on an iPhone or iPad.

  1. Plug in the hub into an outlet. The blue LED blinks to indicate that Wi-Fi is not set up.
  2. Connect the Apple mobile device to the user's Wi-Fi network: 
    1. Tap to open the device's Settings application.
    2. Tap Wi-Fi. 
    3. Verify the Apple device is connected to the user's Wi-Fi network. 
  3. Connect the Apple mobile device to the hub using Bluetooth:
    1. Tap to open the device's Settings application.
    2. Tap Bluetooth.
    3. Tap the Bluetooth toggle switch to enable Bluetooth (if it was not previously on). 
    4. In My Devices, find the Bluetooth MyQ-nnn device and tap to select MyQ-nnn device to pair the Wi-Fi information. The nnn in the Bluetooth name is the last three digits of the hub’s serial number.
      • If the iPhone or iPad believes the hub is not connected to the internet, try forgetting the device before pairing. To do this, tap the blue information icon to the right of the device, then tap Forget This Device. The MyQ-nnn device reappears for pairing in few seconds.
    5. When prompted, tap to allow the device to share the Wi-Fi network settings with the hub. It may take a minute to connect. The LED light on the hub goes solid green once it establishes a Wi-Fi connection. 
      • If the LED does not turn solid green, power cycle the hub, and try the WPS method again or try a different connection method.
  1. Put the garage door opener into Wi-Fi Setup mode by pressing and releasing the yellow Learn button on the garage door opener (i.e., motor) two-three times. The garage door opener beeps once, and a blue light flashes. You have 20 minutes to complete the connection process.
  2. On a mobile device or laptop, connect to the Wi-Fi Network with the “MyQ-“ prefix.
  3. Launch the web browser on that device and go to setup.myqdevice.com.
  4. Follow the prompts on the website and select Erase Wi-Fi.
  5. Follow the on-screen prompts to connect the garage door opener to your new Wi-Fi network.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started