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  • https://answers.alarm.com/Customer/Website_and_App/Image_Sensor/Image_Sensor_Rules_and_Alerts/Enable_edit_Background_Capture_for_an_Image_Sensor
    The Background Capture rule can be enabled/disabled using the Customer Website.
  • https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Garage_Doors/Remote_commands_will_not_open_or_close_garage_door
    If the website is unable to open, the device needs to be reconnected to the Internet in the device's settings. After opening or closing the garage door, log into the Alarm.com app or Alarm.com custome...If the website is unable to open, the device needs to be reconnected to the Internet in the device's settings. After opening or closing the garage door, log into the Alarm.com app or Alarm.com customer website and verify that the garage door is reporting the correct status. If remote commands open the garage door but are unable to close the garage door, verify that the garage door operator's safety sensors are aligned and not blocked.
  • https://answers.alarm.com/Customer/Website_and_App/User_Management/System_Users/Why_is_the_website_saying_the_user_code_is_invalid
    The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a diffe...The user code is invalid error message is caused by an existing code that may be in conflict with a code you wish to add. The panel’s duress code is the same as the user code being entered, so a different user code should be selected or the duress code should be changed. Note: If the user does not have a preference, click Generate Code to generate a random available code for the user. Note: This applies to all user codes on the account, not just user codes added to the lock.