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Wellcam (ADC-V622-WELL) - Quick Start Guide

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This guide walks you through adding Wellcam to your account and installing it in your loved one's home. Wellcam is designed to empower safe and healthy independent living.  

Extend well-being to everyone you love and stay connected using video and Two-Way Audio. Loved ones simply press the Call-out button on Wellcam to reach you or another caregiver. You can check Wellcam's live video stream on your Alarm.com app to see and hear your loved one at any time.

Pre-installation checklist

  • ADC-V622-WELL camera (included)
  • DC power adapter (included, required for non-PoE connections)
  • Broadband (Cable, DSL, or Fiber Optic) Internet connection
  • A computer, tablet, or smartphone with Wi-Fi is required if the router does not have the Wi-Fi Protected Setup (WPS) feature
  • Login and Password for the Alarm.com account to which you will add the camera

For a detailed list of this video device's features, see Wellcam (ADC-V622-WELL) - Data Sheet.

If the camera is already connected to the customer's account but needs to be reconnected to a wireless network, see Reconnect a camera to a wireless network if the router, network equipment, or Wi-Fi settings change.

ADC-V622-WELL diagram top
ADC-V622-WELL_back_of_camera

Add the camera to an Alarm.com account

To add a camera, connect the camera to the customer's wireless network and then enroll the camera to the Alarm.com account. There are three local options for connecting the ADC-V622-WELL to the network: Ethernet Mode, Wi-Fi Protected Setup (WPS) Mode, and Access Point (AP) Mode. 

Important: When the camera is powered up, always allow at least 2 minutes before pressing any camera buttons. The first time a new video camera is powered up, it automatically goes into AP mode (flashing white) after 2 minutes. 

AP mode

To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location prior to mounting.

  1. Connect the camera's DC power adapter and plug it into a non-switched outlet. Allow at least 2 minutes before pressing any camera buttons. If the standard power supply is too short to reach an outlet, see How do I extend the power supply of a camera?.
  2. Press the Menu button and use the Volume buttons to scroll to Access Point mode (follow the audio prompts or look for a flashing white LED).
  3. Press the Menu button to activate Access Point Mode. The LED flashes white.
  4. On an Internet-enabled device, connect to the Wi-Fi network ADC-V622-WELL (XX:XX:XX) where XX:XX:XX is the last six digits of the ADC-V622-WELL's MAC address, which is located on the back of the device near the power cord.
  5. On the same device, open a web browser and enter http://v622install or 192.168.1.1 in the web address field. Follow the on-screen instructions to add the ADC-V622-WELL to the Wi-Fi network.
  6. Follow the on-screen instructions to connect the ADC-V622-WELL to the wireless network.
    1. Select a language for the instructions.

      AP setup
       
    2. Click Scan for Wi-Fi Networks.

      AP default page
       
    3. Click to select the customer's Wi-Fi network.

      ap wifi network list
       
    4. In the Security Key, enter the password of the customer's Wi-Fi network. This is case-sensitive.

      ap final step
       
    5. Click Save. 
    6. Click OK in the pop-up window that appears asking to refer to the website.
      • If this does not work, verify that the device is still connected to the ADC-V622-WELL (XX:XX:XX) network.
  7. When the LED is solid green, the wireless connection is complete. 
    • If the LED is not solid green after a few minutes, retry AP mode or try using a different mode (i.e., Ethernet or WPS mode).
  8. Add the device to the account by using the Alarm.com app Video Installation Wizard, or by using a web browser and entering the following web address: www.alarm.com/addcamera (you will need the customer's user name and password if using the Alarm.com customer website or Alarm.com app).
  9. Follow the on-screen instructions to add and set up the video device.
  10. Once the camera is enrolled on the account, power down the camera and install it in its final location using the included hardware.
WPS mode

To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location prior to mounting. 

  1. Connect the camera's DC power adapter and plug it into a non-switched outlet. Allow at least 2 minutes before pressing any camera buttons. If the standard power supply is too short to reach an outlet, see How do I extend the power supply of a camera?.
  2. Press the Menu button and use the Volume buttons to scroll to the WPS menu option (follow the audio prompts or look for a flashing blue LED).
  3. Press the Menu button to activate WPS Mode. The LED flashes blue.
  4. Activate the WPS Mode on the router. The ADC-V622-WELL begins to connect to the Wi-Fi network.
  5. When the LED is solid green, the wireless connection is complete. 
    • If the LED is not solid green after a few minutes, retry WPS mode or try using a different mode (i.e., Ethernet or AP mode).
  6. Add the device to the account by using the Alarm.com app Video Installation Wizard, or by using a web browser and entering the following web address: www.alarm.com/addcamera (you will need the customer's user name and password if using the Alarm.com customer website or Alarm.com app).
  7. Follow the on-screen instructions to add and set up the video device.
  8. Once the camera is enrolled on the account, power down the camera and install it in its final location using the included hardware.
Ethernet mode 

Complete these steps prior to installing the camera in its final location.

  1. Using an Ethernet cable, connect the camera to the network. For more information about connecting video devices using PoE, see Connect a video device using Power-Over-Ethernet (PoE). 
  2. If the Ethernet connection does not provide power (non-PoE connection), connect the camera's DC power adapter and plug it into a non-switched outlet. If the standard power supply is too short to reach an outlet, see How do I extend the power supply of a camera?.
  3. Wait a few minutes for the camera to connect to the Internet. When the LED is solid green, the wireless connection is complete. 
    • If the LED is not solid green after a few minutes:
      • Power cycle the camera.
      • Try a different Ethernet port on the router.
      • Try to connect using a different mode (i.e., WPS or AP mode). 
  4. Add the device to the account by using the Alarm.com app Video Installation Wizard, or by using a web browser and entering the following web address: www.alarm.com/addcamera (you will need the customer's user name and password if using the Alarm.com customer website or Alarm.com app).
  5. Follow the on-screen instructions to add and set up the video device.
     
    Important: If the video device is going to be connected wirelessly, set up the wireless network once the camera is added to the account.
     
  6. Once the camera is enrolled on the account, power down the camera and install it in its final location using the included hardware.

To use Bluetooth on the camera: 

Bluetooth on the camera can be used to play audio from a connected Bluetooth device. 

  1. Press the Menu button so the LED turns violet. The voice prompt says "Menu. Use the volume buttons to scroll through the options." 
  2. Press + volume button once. The voice prompt says "Bluetooth. Press the Menu button to Activate."
  3. Press the Menu button to select. The voice prompt says "Bluetooth Pairing activated. Press any button to exit."
  4. Activate Bluetooth on the device you want to pair (e.g., phone, etc.). 

LED reference guide

LED Pattern Status Description

Solid green

LED solid green.svg

 Internet connection Local network and internet connection

Blinking green

LED blinking green.svg

 Local network connection Local network connection only, no internet

Solid red

LED solid red.svg

 No network connection No local network or internet connection

Blinking red

LED blinking red.svg

 System booting Camera is booting

Blinking blue

LED blinking blue.svg

 WPS Mode To enter WPS mode, push the Menu button and use the Volume buttons to scroll to WPS Mode. See the instructions above to add the camera to your router and account using WPS mode.

Blinking white

LED blinking white.svg

 AP Mode To enter AP mode, push the Menu button and use the Volume buttons to scroll to Access Point Mode. See the instructions above to add the camera to your router and account using AP mode.

Blinking yellow

LED blinking amber.svg

 Bluetooth pairing To pair with Bluetooth, push the Menu button and use the Volume buttons to scroll to Bluetooth mode.

Blinking red and green

LED alternating red green.svg

 Factory Reset

Important: This restores factory-default settings to the camera. If already installed, the camera may need to be removed from the Alarm.com account and re-added after a factory reset. 

To perform a factory reset, push the Menu button and use the Volume buttons to scroll to the Factory Reset option. Follow the audio prompts to initiate a Factory Reset.

Troubleshooting

Unable to connect the camera to the account

If there are issues connecting the camera to the account, power cycle the camera.

  • If using the AC adapter, unplug the power jack from the camera and then plug it back in to restore power.
  • If using PoE, unplug the Ethernet jack from the camera and then plug it back in to restore power.

If issues persist, try resetting the camera to factory default settings. To perform a factory reset:

  1. Press the Menu button.
  2. Use the Volume buttons to scroll to the Factory Reset option.
  3. Follow the audio prompts to initiate a Factory Reset. Once complete, the camera reboots with factory default settings. If the camera was previously installed on a different Alarm.com account, it must be deleted before it can be installed again.

Questions?