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Set up a video callout notification for the ADC-V622-WELL

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A video callout notification allows users to receive an alert to start a call when the camera callout button is pushed.

Important: This notification is only available for the ADC-V622 video camera.

Create a video callout notification 

A video callout notification can be created using the Alarm.com customer website or Alarm.com app. 

  1. Log in to the Alarm.com customer website. 
  2. Click Notifications.
  3. Click New Notification.
  4. Click Video Callout.
  5. Enter the desired name for the notification. 
  6. In For the selected devices, click to select the desired ADC-V622 cameras.
  7. Click to select Button Pushed if it isn't selected.
  8. Configure the time frame and notification filtering.
  9. In Recipients, click Add to select which contacts receive the notification. 
  10. Click to select the entries in the Address Book to be notified.
    • If a contact is not listed:
      1. Click New to add a new Address Book entry.
      2. Enter the new contact's information, then click Add Contact. 
  11. Click Close.
  12. Verify the notification is configured with the desired settings.
  13. Click Save. Allow a few minutes for the settings to save to the device, then test the notification. 
  1. Log in to the Alarm.com app.
  2. Tap Menu. 
  3. Tap Notifications.
  4. Tap Settings.
  5. Tap Add.
  6. Tap Video Callout.
  7. Enter the desired name for the notification. 
  8. In For the selected devices, tap to select the desired ADC-V622 cameras.
  9. Tap to select Button Pushed if it isn't selected.
  10. Configure the time frame and notification filtering.
  11. In Recipients, tap Add to select which contacts receive the notification. 
  12. Tap to select the entries in the Address Book to be notified, then tap Close. 
    • If a contact is not listed:
      1. Tap Add Contact to add a new Address Book entry.
      2. Enter the new contact's information, then tap Add Contact. 
  13. Verify the notification is configured with the desired settings.
  14. Tap Save. Allow a few minutes for the settings to save to the device, then test the notification.

Initiate or answer a video callout notification

A video callout can be initiated using the ADC-V622. This will send a video callout notification to the designated recipients. A video callout can be answered through a video callout notification on a customer's mobile device.

To initiate a video callout using the ADC-V622:

Press Microphone. The video device plays a ringtone while the video callout notification is sent to its recipients.

To answer a call using a video callout notification:
  1. When the notification on the mobile device appears, press Answer. The video device's live video page opens.
  2. To talk, press and hold Microphone. 
  3. To listen, release Microphone.
  4. To hang up, leave the live video page.

Troubleshooting

If the button is not sending the user a notification, verify the notification was properly set up on the Alarm.com customer website or Alarm.com app.

The ADC-V622 says "There are no registered devices"

If the ADC-V622 says "There are no registered devices, call cannot be completed" when the callout button is pressed, then the notification has not been set up yet. Complete the preceding steps to Create the video callout notification.

If the notification has been created, wait a few minutes and then test the callout button again. Verify the notification has the correct recipients included. 

The ADC-V622 rings but no notification is received

If the ADC-V622 rings but a notification is not received, verify the video callout notification's toggle switch is enabled to indicate it is active and that the correct recipients are included. 

  • If the video callout notification's toggle switch is disabled to indicate it is paused, enable the notification. Wait a few minutes, and then test the callout button again. 
  • If the video callout notification's toggle switch was recently enabled, wait a few minutes before testing the button press again.
    1. If the button continues to not send a notification and all recipients are correct, disable the notification and then after 1 minute re-enable the notification. Wait a few minutes and then test the callout button again. 
    2. If the behavior continues after attempting the preceding steps, delete the notification and then recreate the video callout notification. Wait a few minutes and then test the callout button again.
The notification is received but the talk button is missing

If the Microphone button is missing from the live video stream, verify that the Audio for non-doorbell cameras add-on is enabled for the customer account.

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