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Wellness for Qolsys - Installation Guide

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Overview

Alarm.com's Wellness solution enables independent living for older adults and loved ones with a wellness safety net, enhances health outcomes by supporting an active lifestyle, and provides insight into seniors' health trends that can be acted upon.

For a general overview of Alarm.com's Wellness solution, see Wellness Solutions.

Wellness Dashboard

The Wellness Dashboard provides caregivers a way to monitor activity in the home and care for their loved ones. Caregivers can set up notifications to alert them of unusual activity, and with home automation, they can set up rules to improve safety (e.g., turn on lights when bed sensor is not activated in the middle of the night).

Wellness_dashboard.png

To access the Wellness Dashboard using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. In the Wellness card, click Details.

    Wellness card.PNG
To access the Wellness Dashboard using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Wellness.

    Wellness card (app).jpg

Wellness Activity

Wellness offers the ability to closely monitor the activity in a location so that you can know exactly what is happening at all times. Below you will see what the activity view on the website looks like. You can also use your mobile app to see a similar breakdown of the activity.

To view Wellness Activity using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. In the menu on the left, click Activity.
  3. Click Wellness.
To view Wellness Activity using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Wellness.
  3. Tap Daily Sensor Activity.
Activity by Sensor View

Activity by Sensor view is selected by clicking the Select a View dropdown menu and selecting Activity by Sensor.
 

Wellness_activity.PNG
 

This page displays a 24-hour timeline of the customer's activity, especially Motion Detector activation and occupancy sensor activity. 

  • A blue line indicates a sensor is activated. Hovering the mouse over the blue line gives the specific time window of the activation event. 
  • A yellow line indicates that a sensor alert (notification) was sent.
  • A red line indicates that an emergency button was pressed and an alarm was activated. 

The status box next to each sensor updates in real-time to show the current status of the sensor.

Activity by Rooms View 

Activity by Rooms view is selected by clicking the Select a View dropdown menu and selecting Activity by Rooms.


Wellness_rooms.PNG
 

The customer can toggle between Activity by Sensor and Activity by Rooms by using the Select a View dropdown menu. Switching to Activity by Room changes the page to what is shown above.

This allows customers to get a room-by-room report on the usage and day-to-day activities of the client in the home, allowing for a greater degree of awareness and peace of mind.

Wellness Settings

Wellness offers the ability to closely monitor the activity in a location so that you can know exactly what is happening at all times. Here you will see what the activity view on the website looks like. You can also use your mobile app to see a similar breakdown of the activity.

Click the Settings button to customize the layout of the Activity page on the Alarm.com customer website. Select which sensors are shown on the display, customize the names of the sensors, and reorganize the order the sensors are presented.

Be sure to identify the room where each sensor is located to allow for accurate behavioral analysis.

Naming sensors and identifying rooms

This allows you to set up the reports so you can identify activity by sensors and rooms. Once sensors have been made and rooms have been identified, the Behaviors page will appear.

  1. Log in to the Alarm.com customer website.
  2. In the menu on the left, click Activity.
  3. Click Wellness.
  4. Click Settings.
  5. Name the sensors and identify locations.

    Name sensors.png
     
  6. Click Save.

Wellness Behaviors

Wellness behaviors allow you to see the trends of the activity being monitored in the home. This allows you to see patterns and quickly discern if something is wrong.

Note: The option to choose between Activity or Behavior views becomes available after the customer has selected their Wellness display preferences during the initial setup. 

To view Wellness Behaviors:
  1. Log in to the Alarm.com customer website.
  2. In the menu on the left, click Activity.
  3. Click Wellness.
  4. Click Behaviors.
Available Behaviors

Different Wellness Behaviors are available based on which sensors are enrolled on the account.

Sensor type Room type Associated Behavior
Panel Other N/A
Exterior doors Exterior door Exits and Entries
Front door Exterior door Exits and Entries
Bed sensor Bedroom Sleep Behaviors (e.g., Total Sleep Time, Go To Bed Time, Wake Up Time)
Chair sensor Living room Activity Level
Living room motion Living room Activity Level
Bathroom motion Bathroom Restroom Visits
Kitchen motion Kitchen Kitchen Visits
Refrigerator door Kitchen Kitchen Visits
Medication cabinet door Other Activity Level
Medication motion sensor Other Activity Level
Behaviors view

To change to the Behaviors view, use the Select a View dropdown menu and select View Behaviors. 

wellness.png

In addition to the activities view, Alarm.com will keep track of events over time and create averages that are displayed on the Behaviors page. These averages allow us to compare the activity of a single day with a standard activity pattern. If the customer's behavior falls outside of the average, it will be noted in yellow or red on this chart. This will help to identify variations in sleep, movement or restroom visits that could indicate a decline in customer health.

To change to the Trends view, use the Select a View dropdown menu and select View Trends. 

wellness-trends.png

The trends view allows you to see the typical high and low points throughout the day for each sensor. This allows you to see what is normal activity and what might be abnormal activity.

Wellness Notifications

Push notifications

Push Notifications need to be enabled in the Alarm.com app in order for the recipient to receive them. Push notifications are recommended over text and email notifications, as they provide a faster response.

To enable push notifications in the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap the Push Notifications toggle switch to turn it ON. 
  5. A push device should be added to the account in the Users section of the Alarm.com customer website.
Create Wellness notifications

There are many types of notifications you can create to monitor activity and alert you of unusual events:

  • Personal Emergency
  • Up and About
  • Away From Bed
  • Still In Bed
  • Safe Inside
  • Sensor Activity
  • Missed Medication or Sensor Not Activated
  • Sensor Left Open or Vacant
  • Sensor Left Closed or Occupied
  • Sensor Closed or Occupied
To create Wellness Notifications using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Notifications.
  3. Click New Notification.
  4. Click Wellness.
To create Wellness Notifications using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.
  5. Tap Add.
  6. Tap to expand the Use A Template dropdown menu.
  7. Tap More to expand the Wellness dropdown menu.