Add or change a duress code remotely
Important: If you do not have access to the options outlined on this page, you may not have the required permissions to complete the action.
Please contact your Dealer Administrator for more information.
A duress code is a user code that sends a silent duress alarm signal to the monitoring station and is typically shared with all panel users in the event of a hostage situation. This may also be known as a hold-up code.
The duress code can be added or changed using the panel, Alarm.com customer website, or Alarm.com app.
Important: Duress code management permissions must first be enabled for the customer to view and manage duress codes remotely. For more information, see To configure duress code management for all customers.
Add a duress code remotely
Duress codes can be added remotely using the Alarm.com customer website and Alarm.com app.
Important: For security reasons, duress codes can only be remotely managed by customers using the Alarm.com customer website or Alarm.com app when logged into their customer accounts. It is not possible for a dealer rep login to remotely view and manage duress codes using Log In with Access.
To add a duress code using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Users.
- Click to expand More.
- Click Add Duress User.
- In Duress Code Name, enter a name for the duress code.
- Click Create.
- In Access Code, enter the desired user code.
- A new access code can also be generated by clicking Generate Code.
- Click to select which devices and features the user will have access to.
- Click Save.
To add a duress code using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap Users.
- Tap to expand More.
- In More Options, tap Add Duress User.
- In the Duress Code Name field, enter the name of the duress code.
- Tap Create.
- Tap
. - In the Access Code field, enter the desired duress code.
- In Device Access, tap to select the desired devices to apply the duress code to.
- Tap Save.
Change a duress code remotely
Duress codes can be changed remotely using the Alarm.com customer website and Alarm.com app.
Important: For security reasons, duress codes can only be remotely managed by customers using the Alarm.com customer website or Alarm.com app when logged into their customer accounts. It is not possible for a dealer rep login to remotely view and manage duress codes using Log In with Access.
To change the duress code using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Users.
- On the duress code, click
. - Click
. - Click .
- In Access Code, enter the duress code information as desired.
- Click Save.
To change the duress code using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap .
- Tap Users.
- On the duress code, tap .
- Tap .
- Tap .
- In the Access Code field, update the duress code as desired.
- Tap Save.
Panel compatibility for multiple duress codes
When using the Alarm.com Universal Communicator (AUC), remote user code management is not supported.
For more information about how many duress codes are supported by each panel, refer to the panel's installation guide in Panels.
| Panel | Multiple duress codes? |
|---|---|
| 2GIG EDGE | No |
| 2GIG GoControl 1+2 / GC2e | No |
| 2GIG GC3 / GC3e | No |
| DSC Impassa | Yes |
| DSC iotega | Yes |
| DSC PowerSeries Neo/Pro | Yes |
| Interlogix Concord 4 | Yes |
| Interlogix NX | No |
| Interlogix Simon XT | No |
| Interlogix Simon XTi/XTi-5 | No |
| Qolsys IQ Panel | No |
| Qolsys IQ Panel 2 | Yes on panel firmware 2.5.0+ |
| Qolsys IQ Hub, IQ Panel 4, IQ4 Hub, IQ4 NS, IQ Pro, IQ Panel 5, IQ5 Hub, IQ5 NS | Yes, one duress per partition |
| SEM - Honeywell/ADEMCO Vista | Yes |
| SEM - DSC PowerSeries | Yes |